At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Access Coordinator

                        

LocationAvon

                    

FacilityThe Richard Jacobs Health Center

                     

DepartmentREJ FHC Administration-Regional Operations

                      

Job CodeB16013

                     

ShiftDays

                       

Schedule8:30am-5:00pm

                       

Job Summary

                         

Job Details

Equipped with the latest technologies, Cleveland Clinic's Richard E. Jacobs Health Center brings world-class care close to home for the residents in and around Avon, Ohio. In addition to advanced specialty and primary care, this facility also includes an outpatient surgery center, an infusion suite for chemotherapy, a full-scale imaging center, two pools for aquatic therapy and more.  Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator at Richard E. Jacobs Health Center, you will organize and coordinate the activities and flow of work for the patient access area. You’ll be supported as you enhance your customer service skills and advance your career as this position offers tuition reimbursement, growth opportunities and a collaborative, supportive and respectful work environment.

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m. with evening and weekend requirements.

A caregiver who excels in this role will:

Organize and coordinate the activities and flow of work for the patient access area. 

Assign tasks, monitor performance and assist in training patient service representative. 

Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling. 

Develop, implement, and oversee programs to improve appointment utilization such as the reminder and follow-up on no-show/cancellation program. 

Coordinate activities and resolve operational problems. 

Adjust employees, patients, and physicians' schedules to respond to operational problems. 

Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank. 

Produce reports as needed. 

Minimum qualifications for the ideal future caregiver include:  

High School Diploma or GED 

Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others 

Associate Degree may substitute for one year of required experience OR Bachelor's Degree may substitute for the experience requirement

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities