At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Access Clerical Assistant

                        

LocationMayfield Hts

                    

FacilityHillcrest Hospital

                     

DepartmentPain Management Center-Hillcrest Hospital

                      

Job CodeB1580E

                     

ShiftDays

                       

Schedule7:30am-4:00pm/8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Hillcrest Hospital’s Pain Management Center provides comprehensive, coordinated care to patients with short-term or acute pain caused by an injury or surgery, as well as long-term or chronic pain, which may not have an easily identifiable cause. As a Patient Access Clerical Assistant, you will register and schedule patients while also performing order entry, filing, telephone triage and other clerical duties. 

A caregiver in this role works days from 7:30 a.m. – 4:00 p.m. or 8:00 a.m. – 4:30 p.m.

A caregiver who excels in this role will:

Accurately identify patient type and select the appropriate registration category.

Confirm and enter correct physician and service details.

Enter insurance, demographic and other patient information into the registration system.

Obtain required patient signatures and make copies of insurance cards.

Screen for medical necessity and complete Medicare Secondary Payer Questionnaire (MSPQ) as needed.

Schedule patient appointments and gather relevant history per physician request.

Communicate necessary information to physician offices and other facilities.

Accurately input patient orders and maintain timely data entry; ensure computer and fax equipment are functioning properly.

Prepare and organize medical record forms and assemble admission/discharge charts.

Transcribe physician orders, file patient data and maintain departmental logs.

Inventory, order and store clerical supplies as directed.

Notify patients of lab results per RN instructions; refer symptom concerns to nursing or medical staff.

Minimum qualifications for the ideal future caregiver include:

High school diploma or GED

One year customer service experience dealing with the public on the phone or in person

Ability to work effectively in complex environment of a large health system with multiple constituencies

Preferred qualifications for the ideal future caregiver include:

College degree or business school education

One year patient financial services background (registration, billing, medical office, customer service, follow-up, or collections)

Basic PC software application knowledge and ability to use multiple data systems

Knowledge of billing and insurance

Epic system experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Position is primarily seated at a desk using telephone, keyboard, and PC.

Must stand/walk/bend to retrieve documents from printer, file, and use copier.

May be required to lift.

May be required to escort patients to location of care using wheelchair transport.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities