Work where everymoment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsPOSITION SUMMARYThe Patient Access Associate for the Emergency Department is responsible for entering the patient into the system and determining the urgency for medical triage as well as validating and verifying the accuracy of medical record selection working closely with clinical staff to ensure quality patient care and patient safety This position requires the ability to complete emergency room outpatient and inpatient registrations obtaining accurate demographic and financial data in order to ensure proper reimbursement as well as the appropriate compliant signatures for documentation Decision making requirements are needed for correct account management The position supports policies and procedures pertaining to financial assistance for the uninsured completing Attestations with the patients Identifies and collects time of service dollarsWork where everymoment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsPOSITION SUMMARYThe Patient Access Associate for the Emergency Department is responsible for entering the patient into the system and determining the urgency for medical triage as well as validating and verifying the accuracy of medical record selection working closely with clinical staff to ensure quality patient care and patient safety This position requires the ability to complete emergency room outpatient and inpatient registrations obtaining accurate demographic and financial data in order to ensure proper reimbursement as well as the appropriate compliant signatures for documentation Decision making requirements are needed for correct account management The position supports policies and procedures pertaining to financial assistance for the uninsured completing Attestations with the patients Identifies and collects time of service dollarsEDUCATIONCERTIFICATIONA High School degree or GED equivalent is requiredEXPERIENCEShould have a basic familiarity with the use of personal computers and keyboards some basic skill in Microsoft Word and Outlook is desirable but not requiredKnowledge of medical insurance is helpfulRegistration experience preferredCOMPETENCIESExemplary Customer Service and English communication skills are a mustAble to multitask Decision making skillsESSENTIAL DUTIES and RESPONSIBILITIESDisclaimer Job descriptions are not intended nor should they be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with the job They are intended to be accurate reflections of the principal duties and responsibilities of this position These responsibilities and competencies listed below may change from time to timeJob Specific CompetencyAccurately establishes patient account in a timely fashion eliminating duplication of medical record numbers by linking the correct patient and Unit numberCompletes demographic and financial information accurately in conjunction with Patient Access Department expectations while accurately determining the appropriate flow type in the Admissions registration systemObtains signature on authorization form for all types of registrations including Observations and Inpatients and explains all components of the form to the person signingWorking knowledge of systems outside of ADT that are required to complete tasksDirects patients and visitors to appropriate locations within the hospitalCompletes registration process by producing registration form admission plate and bracelet for registrant based on registration typeCompletes registration by assigning the correct physicians admit source and admit priority as well as HIPAA specific information as evaluated through the auditing processOperates department specific equipment such as fax copier printer and creditdebit machinePre registers patients for scheduled appointments by responding to pre registration phone promptly returning messages in a timely fashion printing scheduled lists and initiating phone calls as evidenced by weekly auditsAccurately performs the discharge function by entering an accurate diagnosis disposition referring out physician discharge time including time seen by triage time placed in room and time see by physicianReconciles charges for the ED professional and facility component provided to Hartford HealthCare by the coding vendor and closes out month without delayReports discrepancies andor issues immediately to the Manager of Patient Access such as accumulative missing records as evidenced by the weekly suspend report and works collaboratively with the Vendor HIM EDPC physicians and nursing to resolveWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEDUCATIONCERTIFICATIONA High School degree or GED equivalent is requiredEXPERIENCEShould have a basic familiarity with the use of personal computers and keyboards some basic skill in Microsoft Word and Outlook is desirable but not requiredKnowledge of medical insurance is helpfulRegistration experience preferredCOMPETENCIESExemplary Customer Service and English communication skills are a mustAble to multitask Decision making skillsESSENTIAL DUTIES and RESPONSIBILITIESDisclaimer Job descriptions are not intended nor should they be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with the job They are intended to be accurate reflections of the principal duties and responsibilities of this position These responsibilities and competencies listed below may change from time to timeJob Specific CompetencyAccurately establishes patient account in a timely fashion eliminating duplication of medical record numbers by linking the correct patient and Unit numberCompletes demographic and financial information accurately in conjunction with Patient Access Department expectations while accurately determining the appropriate flow type in the Admissions registration systemObtains signature on authorization form for all types of registrations including Observations and Inpatients and explains all components of the form to the person signingWorking knowledge of systems outside of ADT that are required to complete tasksDirects patients and visitors to appropriate locations within the hospitalCompletes registration process by producing registration form admission plate and bracelet for registrant based on registration typeCompletes registration by assigning the correct physicians admit source and admit priority as well as HIPAA specific information as evaluated through the auditing processOperates department specific equipment such as fax copier printer and creditdebit machinePre registers patients for scheduled appointments by responding to pre registration phone promptly returning messages in a timely fashion printing scheduled lists and initiating phone calls as evidenced by weekly auditsAccurately performs the discharge function by entering an accurate diagnosis disposition referring out physician discharge time including time seen by triage time placed in room and time see by physicianReconciles charges for the ED professional and facility component provided to Hartford HealthCare by the coding vendor and closes out month without delayReports discrepancies andor issues immediately to the Manager of Patient Access such as accumulative missing records as evidenced by the weekly suspend report and works collaboratively with the Vendor HIM EDPC physicians and nursing to resolveWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment