Job Description

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Job Summary

Functions as production manager for all pastry products, making sure that they contribute to the overall success of outlets and banquets, in accordance with the hotel’s standards and financial goals.

Essential Duties and Responsibilities

Administration

Ensures that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Prepares and updates the Pastry Departmental Operations Manual.

Guest and associates Satisfaction

Ensures that all guest contact pastry associates deliver the brand promise and provide exceptional guest service at all times. Ensures that pastry associates also provide excellent service to other associates as appropriate.

Finance

Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Ensures that the Pastry Department operates with the lowest possible cost structure while also delivering on the brand promise to the guest.

Marketing

Constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge. Continuously explores ways to support outlets in creating products that help to maximise revenues and profits.

Operations

Oversees the production management of all pastry goods for the hotel’s food and beverage operation, ensuring that the required mise-en-place and finished products are produced and delivered to the appropriate areas. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. Ensures that all Food and Beverage Fundamentals are implemented. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.