Job description / Role Job Type
Full Time Job Location
UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Retail Job purpose

To supervise the professional support given to the internal and external customers, accurately identifying their parts requirements and assisting them to make cost benefit purchasing decisions in order to achieve or exceed budgeted sales targets.

Essential roles and responsibilities Functional roles and responsibilities Attend to the customers enquiries, check the availability of the required parts and organize the delivery within prescribed standard time. Source parts, if not available in stock, from other locations to meet the urgent requirement of the customers. Alternatively order through inventory department to ensure delivery at an agreed date. Prepare Sales Return Note if the sold item is returned by customers; adjust the stock and payments accordingly to reflect the correct situation of available stock and sales revenue. Promote sale of accessories with all customers to increase sales and profitability of the business. Contribute towards co-ordination of promotions and campaigns relating to seasonal products and slow moving inventory. Make regular visits to all credit customers to ensure business continuity and to resolve any outstanding customer issues or concerns. Handle escalated customer complaints relating to delay in supply or supply of defective, damaged, or wrong parts. Explain the reasons and re-dress their grievances to ensure the continuity of the business. People management roles and responsibilities Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles. Job requirements Education/certification and continued education Diploma in Automobile Engineering or similar field. Years of experience 5+ years total relevant experience. 1-2 years supervisory experience. About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.

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