Job Title: Parts SpecialistJob Description The Parts Specialist is responsible for accurately processing customer parts orders, quotations, status requests, returns, and other miscellaneous inquiries via email, phone, and SAP. This role focuses on delivering exceptional customer satisfaction through timely responses, meticulous attention to detail, and ensuring the accurate and on-time delivery of spare parts. The position also supports cross-functional collaboration to improve processes, reduce cycle times, and enhance overall service quality. Responsibilities + Process customer parts orders, quotations, order status requests, returns, and other miscellaneous requests accurately and efficiently via email, phone, and SAP. + Provide timely and professional responses to customer inquiries to ensure a high level of customer satisfaction. + Investigate issues related to orders and shipments, identify root causes, and develop effective resolutions. + Collaborate with other departments to develop cost-effective methods that reduce cycle times and improve overall service to customers. + Assist with follow-up on past due payments and support collection activities when required. + Use current data collection processes to gather information and support root cause analysis for order or shipment issues. + Coordinate final inspections related to parts and assemblies, and analyze assembly problems to determine appropriate courses of action. + Apply an understanding of design concepts and theories of operation for various product lines, including variables introduced by product variations, collation, and transfer systems. + Maintain organized records of orders, communications, and follow-ups to ensure accurate tracking and timely closure of customer requests. + Prioritize daily tasks effectively to manage multiple customer requests and internal responsibilities. + Support continuous improvement initiatives by identifying opportunities to streamline parts order processing and customer support workflows. Essential Skills + Proficiency in Microsoft Office Suite (MS Suite is non-negotiable). + Experience with SAP or similar ERP systems for order entry and parts management. + Strong data entry skills with high accuracy and attention to detail. + Experience in parts inventory, fulfillment, and order entry processes. + Customer support experience with a focus on responsiveness and service quality. + Excellent oral and written communication skills, including exceptional phone etiquette. + Demonstrated problem-solving skills and the ability to investigate and resolve order and shipment issues. + Strong organizational skills with the ability to prioritize tasks and follow up quickly. + Ability to bring projects and customer requests to closure in a timely manner. + Three years of previous experience in a related field preferred. Additional Skills & Qualifications + Associate degree preferred. + Background in manufacturing is highly valued; retail sales experience is also considered. + Exposure to SolidWorks, EPDM, AutoCAD (ACAD), SAP, IES, and Microsoft Office is preferred. + Experience with Lean or Continuous Improvement methodologies is preferred. + Familiarity with parts inventory management and fulfillment processes. + Ability to understand design concepts and theories of operation for various product lines. + Comfort working cross-functionally with production, engineering, and other internal teams. Work Environment This is a full-time, on-site position in a facility with approximately 140 employees, including about 80 office-based team members and 60 employees on the production floor. The standard schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., with some flexibility. The role primarily operates in an office environment using Microsoft Office Suite, SAP, and other business software tools, while also interacting regularly with production and engineering teams. The organization promotes a strong, collaborative culture with long employee tenure, and team members typically stay for 10 or more years. The position is expected to be in-office five days per week, with potential for a hybrid arrangement once performance and reliability are well established. Job Type & Location This is a Contract position based out of Davenport, IA. Pay and Benefits The pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Davenport,IA. Application Deadline This position is anticipated to close on May 13, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.