About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

JOB SUMMARY:

The Parts Interpreter role is a technical support position which assists customers in identifying spare parts and processing parts sales. The role requires a mechanically minded individual with a strong focus on customer satisfaction and complaint resolution.

The Parts Interpreter is responsible for accurate and timely communication with service technicians and workshop staff and supports the Business Development Managers and Sales staff where necessary to ensure strong customer relationship support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

These duties are not meant to be all-inclusive and other duties may be assigned.

Respond to incoming Parts requests via email and phone (internal/external customers)Interpretation of Parts requirements using parts manuals / computer applicationsEnsure all enquiries are dealt with in a timely and professional mannerProcess customers quotations and orders, ensuring accuracyFollow up all customer enquiries on supply lead times, shipment methods and backordersCoordinate deliveries and supply from multiple supply locations to deliver in full where possibleProactively keep customers informed of any changes to their order and routinely follow up backordersFollowing up quotations with customers to further promote salesEnsure freight charges (local and international) are accurate to ensure recovery/marginProvide Proof of Deliveries and escalate freight delays to management as requiredRaise credit return forms as per JLG policy with required detail/informationProcess cash sale/walk in customers orders in line with company policiesEscalate issues with manuals/OLE to technical services as neededPerforming other general duties as required (including store duties and training as necessary)

MINIMUM QUALIFICATIONS:  

Ability to effectively communicate – written and verbalStrong literacy and numeracy skills to ensure accuracy with data entry and correspondenceExperience with computer systems (ERP experience with SAP or similar required)Ability to work as an individual and within a team environmentStrong organizational skills with exceptional follow through and attention to detailStrong customer servicePrevious experience and knowledge of spare parts sales and operationsMechanical aptitude

PREFERRED QUALIFICATIONS: 

Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.Ability to work in a fast-paced environment where requirements are constantly changing.Experience working in a call centre environment advantageousPrevious experience within the access equipment industry preferred

PHYSICAL REQUIREMENTS OF THE ROLE: 

Standing and sitting for extended periods of timeWalking between aisles and departmentsLifting, carrying parts when requiredTwisting, bending, reachingUse of computer