Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Parts ID Manager who will be responsible for leading the Parts Identification team to deliver accurate, timely aftermarket solutions while reducing backlogs and improving customer satisfaction. This role oversees escalations, drives process improvements, develops self-service tools, and ensures cross-functional accountability to enhance product support and achieve business goals.  Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN, Hybrid

What you will do: 

Leadership & Team Development:

Manage, coach, and develop the PID Supervisor and a team of PID specialists to ensure technical accuracy, productivity, and professional growthEffectively allocate workload through a rapid response process to balance urgent requests from standard cases, managing and reducing long lead times and backlogFoster a culture of accountability, collaboration, and customer focus

Customer Experience & Escalation Management:

Act as the main contact for critical escalations, ensuring prompt communication with Sales, Service, and Leadership teamsCollaborate with Reps, RPSMs, RESMs, RGMs, and Marketing to deliver excellent aftermarket supportHold Engineering, Quality, and Manufacturing accountable for timely responses and resolution to meet KPI

Strategic Initiatives & Process Improvement:

Lead Kaizen and continuous improvement efforts to eliminate waste, develop new processes, and standardize functions across different business unitsDrive the creation of self-service content and digital tools to enhance customer independence and reduce team case loadProvide feedback to Engineering teams as the voice of the customer (VOC) to support ongoing product enhancements

Metrics, Reporting & Accountability:

Track and report monthly on team performance, backlog, customer satisfaction, and OTR ratesKeep leadership informed about field trends and emerging aftermarket needsManage the PID budget and maintain it within the monthly/yearly goalForecast staffing requirements to prepare business cases for additional resources when needed

What’s in it for you:  

The ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best 

Minimum Qualifications: 

BA or BS Degree or Equivalent Experience6-8 years of Parts ID experienceMicrosoft Word, Office experiencePeople leadership experienceTravel requirements 20-30% domesticWork visa sponsorship is not available for this position 

Preferred Qualifications:

Masters Degree6-8 years of Parts ID experienceOracle, Salesforce, Agile4+ years of people leadership experience

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: Multiple medical insurance plan options + dental and vision insurance  401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributionsCompany provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverageShort term and long-term disability3 weeks of paid time off for new employees + 11 company paid holidaysVacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrualPaid sick time in accordance of the federal, state and local lawPaid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $90,000k- 148,800K plus bonus potential up to 15% in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.  

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!