Job Title: Parts Coordinator

Job Description

The Parts Coordinator supports internal and external customers by accurately sourcing, processing, and tracking parts orders while maintaining a high level of customer service. This role handles daily order entry, backorder follow-up, and inventory receiving within an ERP system, ensuring that customers receive the correct parts on time and that any issues with orders are resolved quickly and professionally.

Responsibilities

Respond to inbound calls from internal and external customers to obtain serial numbers and other required information to identify and look up the correct parts.Make outbound calls to vendors to source parts, confirm availability, and resolve order-related questions.Process customer orders daily via phone, fax, and email to ensure all customer needs are met in a timely and accurate manner.Prepare and maintain daily tracking reports, including monitoring backorders and providing proactive follow-up to customers and vendors.Research and source the correct parts for internal and external customers, ensuring accuracy in part selection and documentation.Manage and assist customers with process disruptions, including parts on backorder, incorrect shipments, or other order-related issues, and provide clear communication on resolutions.Receive inventory and branch transfers into the ERP system as needed, ensuring accurate data entry and inventory records.Perform data entry for orders, inventory transactions, and related administrative tasks with a high level of accuracy.Collaborate with other departments to resolve inter-departmental issues as they arise, supporting smooth operations across the organization.Provide customer service support by following up on open items, communicating order status, and ensuring a positive customer experience.Assist team members as needed to support overall workflow and maintain a cooperative, team-oriented environment.

Essential Skills

Approximately 5 years of experience in parts-related roles, such as parts coordinator, parts counter person, shipping and receiving, or warehouse operations.Demonstrated experience with inventory management, including receiving, tracking, and updating inventory records.Strong customer service orientation with the ability to communicate clearly and professionally with both internal and external customers.Proficiency in data entry with a focus on accuracy and attention to detail.Experience with order entry processes, including handling orders received by phone, fax, or email.Ability to use an ERP system, with experience in Quickware or similar ERP platforms considered relevant.Effective follow-up skills, including tracking backorders and providing timely updates to customers and vendors.Strong communication skills, both verbal and written, to obtain necessary information and resolve issues.Ability to lift up to 15 pounds as part of daily tasks.No degree required, but a solid work history in parts, inventory, or related roles is essential.

Job Type & Location

This is a Contract to Hire position based out of Ashland, VA.

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ashland,VA.

Application Deadline

This position is anticipated to close on May 22, 2026.

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\nAbout Aston Carter\n\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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