The Partner Success Lead Specialist will play a critical role in ensuring our stakeholders achieve their desired outcomes while using Core Tech services. This position requires a strategic thinker with a strong background in Partner Success, account management, and relationship building. The ideal candidate will be passionate about customer advocacy and will work closely with cross-functional teams to drive stakeholder engagement and satisfaction.

We will count on you to:

Client Relationship Management:

The Partner Success Lead Specialist will be responsible for establishing and nurturing long-term relationships with key stakeholders in the BU IT organizations. This involves regular check-ins, understanding their business goals, and ensuring that they are satisfied with the services provided. The Partner Success Lead Specialist will need to be proactive in addressing any concerns and will serve as a trusted advisor, helping clients navigate challenges and maximize the value they receive from Core Tech offerings.

Onboarding and Training:

The Partner Success Lead Specialist will engage in discussions about future needs and how Core Tech can support the BUs evolving business objectives, ultimately driving growth while enhancing customer satisfaction. A critical aspect of this role is to lead the onboarding process for new services. This may involve creating service proposals, conducting workshops, and providing ongoing support during the initial phases of onboarding.

Customer Advocacy:

Acting as the voice of the customer within the organization is essential. The Partner Success Lead Specialist will gather feedback from key stakeholders regarding their experiences and needs and communicate this information to internal Core Tech teams. This advocacy role ensures that customer insights are considered in decision-making processes, leading to improvements in products and services that align with customer expectations.

Performance Monitoring:

The Partner Success Lead Specialist will regularly assess customer health metrics, such as usage statistics, satisfaction scores, and engagement levels. By analyzing this data, they can identify trends, potential issues, and opportunities for improvement. This proactive approach allows the Partner Success Lead Specialist to address concerns before they escalate, ensuring that clients remain satisfied and engaged with the companys offerings.

Strategic Planning:

Developing and executing tailored partner success plans is a key responsibility. The Partner Success Lead Specialist will work closely with stakeholders to understand their unique goals and objectives, aligning these with the companys products and services. This may involve setting specific milestones, identifying key performance indicators (KPIs), and regularly reviewing progress to ensure that clients are on track to achieve their desired outcomes.

Cross-Functional Collaboration:

The Partner Success Lead Specialist will collaborate with various internal teams, to ensure a seamless customer experience. This involves sharing insights from stakeholder interactions, coordinating efforts to resolve issues, and ensuring that all teams are aligned in their approach to customer engagement.

Reporting and Analysis:

Providing regular updates and reports on Partner Success metrics, trends, and insights to senior management is essential. This reporting helps inform strategic decisions and highlights the impact of partner success initiatives on overall business performance.

Risk Management:

Identifying service issues and developing strategies to mitigate churn is a critical responsibility.

What you need to have:

Bachelor’s degree in Business, Marketing, or a related field; Master’s degree preferred.7+ years of experience in Partner Success, account management, or a related field, preferably within an IT Services vendor organizationProven track record of managing and growing customer accounts, with a focus on customer satisfaction and retention.Strong analytical skills with the ability to interpret data and make data-driven decisions.Excellent communication and interpersonal skills, with the ability to build rapport and trust with stakeholders.Strong problem-solving skills and the ability to navigate complex customer situations.Proficiency in tools like ServiceNow and Planview Portfolio is preferable

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders;We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);Performance Bonus scheme;Matching charity contributions, charity days off, and the Pay it Forward charity challenge;Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.