Partner Success Delivery Manager

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Partner Success Delivery Manager (PSDM) is responsible for the overall management of HPE-branded, partner-delivered Operational Support services at the country, region or worldwide level. This includes but is not limited to program governance, end-to-end delivery management, operational performance, total customer & partner experience and financials of assigned delivery partners. The PSDM has additional responsibilities to grow the HPE Services business in the Partner Accounts he/she manages by driving growth initiatives to ensure targeted growth is achieved working closely with key Partner/HPE stakeholders.

Job specifics/responsibilities:

Ensure a close, collaborative working relationship and alignment with the Channel Sales team  Is an integral part of the Partner Account Team; participates in Partner business reviews, understands partners’ business environment & market segments, drives the creation and execution of the Partner Success Delivery Plan aligned to the Partner Business Plan.Develop and nurture a strong Partner relationship at all levels, including executive level.Work with the partner’s management to ensure program and process compliance and is the partner’s primary contact for HPE’s Partner Delivery Programs and Authorisations.Take ownership of partner issues and work to satisfactory resolutionAct as escalation point for all partner escalationsSupport and motivate partners to achieve high performance resultsNew Partner SetupDeliver operational trainings - Engagement model, Tools and ProcessesCommunicate any program or program documentation changes, etc.Ensure assigned partners make correct financial claims where applicableDrive operational improvements for assigned partnersEnsure all assigned partners are meeting metrics targets according to enabled delivery authorisationsEnsure assigned partners deliver high quality customer satisfaction in service delivery to customersWork under own initiative and take ownership of issues, ensuring best in class support to partners and customersContribute to and help drive implementation of APJ or WW sponsored initiatives within assigned territorySupport other territories within the APJ region if/when required 

Working relationships:

- Internal:

Partner Delivery organisationAPJ/Country Services teamsAPJ/Country Sales and business teams

- External:

Channel Partner management and operations teams

Education and professional experience required:

5 years of experience in a similar position, or a role containing significant components of the required deliverablesPrevious experience with Channel Partners is an advantagePrevious experience with sales is an advantage

Personal skills and qualities:

Sound commercial awareness and general business acumenAccomplished relationship management skills (internal and external)Ability to influence othersDecision makerStrong planning and organizing skillsCompetent project management skillsStrong analytical skills with financial and operational data understandingProactive team player with ability to work to deadlines and under pressure when neededAbility to operate effectively within a virtual (cross-cultural) teamA proactive approach to problem solvingResults orientedinnovative thinkerStrong initiative

Technical skills (procedures and documents the employee has to be acquainted with):

Application knowledge in Microsoft standard applications and HPE specific tools

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

Expert

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.