Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Be the Partner Operations business partner to ACE teamAbility to analyze Partner Registration in order to make approve or reject decisionManaging PRM & CRM tool - general Account informationManaging Partner registrations and Opportunity Creation CRM toolCommunicate appropriate policy and best practices to ensure understanding of internal policies and guidelinesCompletes Partner Registrations review by analyzing and auditing documents, researching and resolving processing problemsPrepares work to be processed by gathering, sorting, organizing, and recording data, information, and documentsBe a subject matter expert to identify data and process gaps and work with extended teams (IT, Change Management, Enablement etc) to drive evolution with near-term and long-term solutionsCollaborate cross-functionally with internal teams to drive/influence business and operational objectivesOther ad hoc responsibilities as required in support of the organization needsProvides information by collecting, analyzing, and summarizing information; responding to requests Resolves inquiries by investigating issues and composing responsesMaintains quality service by monitoring standards, advising supervisor of potential problems

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.2+ years in a Partner Operations or Sales Operations role or related experience in a software sales organizationHands on experience on MS Excel/Office. Ability to learn systems quickly with little or no guidanceExperience in working with CRM / PRM / Analytics applications and toolsOrganized, with exceptional attention to detail and the ability to work in a fast-paced environmentExcellent communication skills (written and verbal) with ability to navigate through all levels of managementResults driven mentalityTeam player with positive attitudeExperience and understanding of channel partnerships and partner programs is a plusExperience at a SaaS company is a plus.

 

JV20

  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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