At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewMotorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics.
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.
The Sales Operations team within the Video Security & Access Control division of Motorola Solutions operates under the chief vice president of sales. At a high level, the global sales operations team is responsible for supporting and enabling frontline sales teams to sell more efficiently and effectively by reducing friction in the sales process and influencing channel growth with direct and indirect partners, as well as distributors.
Job Description
The Partner Onboarding Specialist plays a key role in the Worldwide Video Sales Operations Team, contributing directly to the growth and success of our partner channel. In this role, you will serve as the first point of contact for potential new Video Security and Access Control partners to ensure their onboarding process is smooth and stress free; from the time they submit their interest in becoming a Partner to signing their contracts to submitting their first order. This will be a stepping stone for someone who wants a career path in sales, sales operations or customer success.
Responsibilities:
Manage the whole onboarding process, ensuring that all onboarding pre-requisites, processes and forms are completed accurately
Issue, maintain and organize partner contracts and documentation
Communicate with sales teams in a proactive fashion
Coordinate and lead the efforts related to a new partner’s account setup
Provide advice and support to new Partners: make them aware of partner resources and onboarding requirements
Effectively prioritize and manage a case queue of varying partner related tasks
Collaborate with Manager and colleagues to identify and remedy onboarding improvements
Qualifications:
Bachelor Degree or 2+ years of customer onboarding or sales operations experience
Fast Learner
Ability to multitask, work under pressure and ever changing environment
Can apply critical thinking to make a proper judgment call
Demonstrates Self Mastery
Strong interpersonal skills
Support mindset and aptitude
Salesforce user proficiency
Experience in Salesforce CRM sales application
Experience with a Help Desk Software
Experience in a B2B environment
Target Base Salary Range: $60,000 - $70,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic RequirementsBachelor Degree or 2+ years of customer onboarding or sales operations experience
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.