Job Title:

Partner Business Support Specialist with English

Job Description

The Bridge develops manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products.

We are looking for a Partner Business Support Specialist to join our team of bright and forward-thinking specialists

So, what’s the role all about?

Answering queries by clarifying the customer's requests via phone, email and ticketing system;

Providing support to the Client’s Customer related to the Distributors and Partner Programs;

Understanding and applying Business Controls, data privacy and security regulations;

Providing accurate information and following up to ensure resolution

Ensuring through teamwork that all SLAs and KPIs are met consistently.

Focusing on customer expectations and satisfaction

Collaborating with other teams to provide high-quality support

You are good fit for the role if you: 

Are fluent in English

Have experience in a phone based or customer facing role

Are customer service oriented

Have excellent communication skills

Are experienced in MS Office

Have analytical and problem-solving skills

Experience with MS Excel will be considered as a strong advantage

What can you expect from us:

Fulltime role with working shifts between 03:00 p.m. and 06:00 a.m., Monday to Friday

Hybrid model of working

Comprehensive initial training and onboarding at the office

Competitive salary with performance-based bonuses

Comprehensive initial training and onboarding

Certification program accepted worldwide

Professional Development and Career Navigation programs to map out the steps in your development

Health and Wellbeing initiatives

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"Employer Brand Leader of the Year\" and \"Best Employer - Outsourcing\" year after year.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a

Location:

BGR Sofia - Advance Business Center

Language Requirements:

English

Time Type:

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