Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

We are seeking a friendly and efficient Part Time Staff – Reservation Officer to join our team in Mai Khao, Thailand. As a key member of our hospitality team, you will be responsible for managing guest reservations and ensuring a smooth booking process for our valued customers.

Handle incoming reservation inquiries via phone, email, and online booking platformsProcess and confirm guest reservations accurately and efficientlyProvide detailed information about room types, rates, and available amenitiesAssist guests with special requests and accommodate their needs when possibleUpdate and maintain the reservation system to ensure accurate room availabilityCollaborate with other departments to ensure guest satisfactionResolve booking-related issues and customer concerns in a timely mannerGenerate reports on occupancy rates and reservation trends as neededUpsell room upgrades and additional services when appropriateMaintain a thorough knowledge of property features, local attractions, and ongoing promotions

QualificationsHigh school diploma or equivalent (required)Excellent verbal and written communication skillsProficiency in reservation management systemsStrong customer service orientation with a friendly and supportive attitudeExceptional attention to detail and organizational skillsAbility to multitask and manage time efficiently in a fast-paced environmentBasic computer skills, including proficiency in MS OfficePrevious experience in hospitality or customer service (preferred)Hospitality management degree or certification (preferred)Knowledge of hospitality industry practices and standards (preferred)Flexibility to work varying shifts, including weekends and holidaysAdvanced in English; additional language skills are a plusThai Nationality only.