Receives callers, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.

When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests) Treats all co-workers, customers, and vendors professionally and with respect. Adheres to Company Policies and Procedures. Maintains a clean and organized work area. Maintains a professional appearance and adheres to the dealership dress code. Greets walk-in customers and determines the nature of their visit. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly and efficient manner as per established in store process Monitors and keeps sufficient check and paper supply in the office Organizes and maintains mailing system. Communicates messages to the appropriate parties in a timely manner. Assists with clerical duties as requested. Assist CR Manager in resolving complaints and all correspondence with customer. Assists with CSI reports. Enters CSI information into computer Processes CSI information according to CSI Relations Manager. Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time.

Company Benefits:

Pay and Recognition: 

Paid holidays & paid time off  Deferred Holiday Pay Match  Paid training  Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans  Up to 12 weeks paid pregnancy leave (disability leave)  Paid Parental Leave  Health savings  Flex spending accounts (tax free)  Short-term and Long-term disability plans  Life Insurance (Whole Life and Term)  401k with company match

 

Learning, Tuition Assistance and Career Development: 

Digital career path tool to assist with career development  Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

Student loan relief resources  Employee assistance program  Employee discounts on parts and service repairs  Scholarship awards  Opportunities to join our community service initiatives, which includes paid volunteer hours  Aggressive Employee referral program with bonus opportunities

INDKOONS