Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part-Time Guest Experience Supervisor at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Part-Time Guest Experience Supervisor to join our Events team.   Under general supervision, the Guest Experience Supervisor performs various duties in connection with scheduled events.  Duties will vary between facility and events. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following: 

Train and instruct employees regarding Guest Experience policies and procedures during events.

Prepare Guest Experience booths for opening and closing each event, ensuring staff have necessary supplies and equipment.

Provide the necessary training and information to guarantee that the staff remains well informed of the day’s events.

Serve as problem solver and support system for Guest Experience staff.

Ensure Guest Experience staff adhere to the rules of the point system.

Work Guest Experience booths during events assisting guests with directions, event information, item checks, ticket relocation and lost and found.

Manage guest issues and complaints up to the level where intervention by a manager may be required.

Provide special accommodation for wheelchairs and other physically handicapped patrons, senior citizens, students and groups.

Assist with hospitality services as needed.

Serve as tour guide providing information and assisting visitors and patrons. 

Serve as a tram guide, giving information to guests as they ride NRG Park trams in the parking lots.

Assist where needed with the lost and found program.

During day-to-day operations, serve as an ambassador of NRG Park, assisting guests, contractors and staff.

May perform other duties as assigned.

Supervisory Responsibilities    

Carries out supervisory responsibilities in accordance with all policies and applicable laws.

Responsibilities may include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Possess knowledge of the principles of facility management, building operations, maintenance, practices and safety requirements.

Work independently, exercising judgment and initiative. 

Work effectively under pressure and/or stringent schedule and produce accurate results.

Ability to function with minimum supervision, handle customer complaints, investigate incidents and communicate with patrons and staff.

Demonstrate exceptional skills in customer relations, communications and problem solving.

Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.

Define problems, collect data, establish facts, and draw valid conclusions.

Organize and prioritize work to meet deadlines.

Follow oral and written instructions and communicate effectively with others in both oral and written form.

Remain flexible and adjust to situations as they occur.

Work in a fast-paced environment.

Education and/or Experience        

High School diploma or GED and one (1) to two (2) years related experience and/or training, or an equivalent combination of education and experience.

Skills and Abilities

Good written, verbal and computer skills.

Organize and prioritize work to meet deadlines.

The ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

Computer Skills

Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, MS Word and PowerPoint.

Other Qualifications

Be licensed to operate a motor vehicle in the United States.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Must be able to assist and transport mobility impaired guests safely in a wheelchair to and from assigned location during events.

Note

The essential responsibilities of this position are described under the above headings.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor