TransdevinPortland, OregonishiringaSchedulerto work with us building, optimizing, and validating the daily service plan for the TriMet LIFT paratransit program. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdevisproudtooffer: Non-CBAPosition: + Competitivecompensationpackagestarting at a minimum of $27.01($56,181)and reaching a maximum of $31.51($65,541) in three (3) years. Benefitsinclude: + Vacation:minimumoftwo(2)weeks + Sickdays:5days + Holidays:12days;8standardand4floating + Otherstandardbenefits:401(k) retirementplan,medical,dentalandvision,lifeinsurance,short-term disability, voluntary long-term disability. Benefitsmayvarydependingonlocationpolicy.TheaboverepresentsthestandardCorporatePolicy. KEYRESPONSIBILITIES: POSITION SUMMARY + Serve as an advanced operational role responsible for building, optimizing, and validating the daily service plan for the TriMet LIFT paratransit program. + Construct compliant and efficient daily manifests using Trapeze PASS tools while balancing ADA requirements, TriMet policy, labor rules, and real‑world operating conditions. + Support safe, reliable, and cost‑effective service delivery, including emergency schedule reconstruction and Code Red operations. DAILY SCHEDULING & MANIFEST DEVELOPMENT + Build and finalize daily manifests using Trapeze PASS automated and manual scheduling functions. + Ensure trips are assigned and manifests are complete prior to required cut‑off times. + Sequence trips to reduce deadhead, reduce paid non‑revenue time, and maximize shared‑ride efficiency. + Ensure trips comply with ADA pickup windows, shared‑ride rules, and eligibility constraints. + Integrate subscription trips, facility schedules, and demand patterns into daily routing. + Audit routes for safe travel times, accurate addresses, and facility access constraints. LABOR, HOURS OF SERVICE & REGULATORY COMPLIANCE + Ensure schedules comply with BOLI meal and rest break requirements. + Validate FTA Hours of Service limitations and required rest periods between shifts. + Ensure compliance with labor agreement rules related to shift length, split shifts, and assignments. + Identify and correct illegal shifts, break violations, or Hours of Service risks. SUBSCRIPTION, TEMPLATE & GROUP TRIP MANAGEMENT + Manage and audit subscription trips to ensure accuracy, efficiency, and compliance. + Maintain and refine template routes based on changing demand and facility schedules. + Coordinate and safely schedule group trips and large trip generators. + Recommend restructuring subscriptions or template routes to improve efficiency. SUPPLEMENTAL PROVIDER MANAGEMENT + Assign trips to supplemental providers based on vehicle needs, trip type, service area, and contractual rules. + Balance cost, performance, and capacity across providers (e.g., Broadway Cab, UZURV, Uber, Big Star, and others). + Ensure supplemental assignments comply with ADA requirements, TriMet policy, and safety standards. + Adjust assignments dynamically to manage demand and system constraints. EMERGENCY OPERATIONS & CODE RED RESPONSE + Rebuild or modify schedules during weather events, emergencies, or Code Red service levels. + Apply TriMet Code Red prioritization rules, including essential medical trips and adjusted travel times. + Adapt routing for snow, ice, flooding, smoke, extreme heat, or road closures. + Coordinate with Dispatch, Road Supervision, TriMet OCC/Security, and Operations Leadership during emergencies. + Document emergency scheduling decisions for audit and TriMet reporting. + Develop and maintain emergency schedule templates for rapid deployment. CONTINUOUS OPTIMIZATION & SYSTEM IMPROVEMENT + Identify inefficiencies and adjust routing to reduce deadhead, travel time, and capacity imbalance. + Use AVL data, Trapeze analytics, and field feedback to refine scheduling assumptions. + Recommend long‑term improvements to routing, run‑cutting, and service design. + Participate in special projects, system upgrades, and process redesign initiatives. CROSS‑DEPARTMENT COORDINATION & PROBLEM SOLVING + Work closely with Reservations to prevent avoidable scheduling conflicts. + Collaborate with Dispatch to validate routability and real‑time service conditions. + Coordinate with Road Supervisors to confirm safe access and routing. + Communicate proactively with leadership regarding service risks or constraints. DATA INTEGRITY & DOCUMENTATION + Maintain accurate scheduling records, provider assignments, and subscription logs. + Ensure data integrity across trips, locations, and customer records. + Document exceptions and scheduling decisions for audit trails. + Prepare reports on efficiency, service hours, mileage, and on‑time performance. MINIMUM QUALIFICATIONS + High school diploma or GED required. + One year of scheduling, transit operations, reservations, or related experience preferred. + Experience with Trapeze PASS preferred. + Knowledge of TriMet LIFT service area and Portland metro geography preferred. + Ability to work under strict deadlines with high accuracy. + SubjecttoDOTdrugtestingandphysicalifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason. Skills and Knowledge Required + Ability to read, comprehend and understand maps and navigational data. + Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases, and routes. + Ability to communicate clearly and concisely both verbally and in writing including working with individuals with disabilities or other communication challenges. + Excellent computer skills and ability to learn advanced computer aided scheduling systems. + Basic math, writing, and computer skills. + Ability to communicate via telephone with clear speech and a pleasant phone manner. + Bilingual preferred. Travel Requirement + Less than 1% for occasional meetings. Physical Requirements Theessentialfunctionsofthispositionrequiretheabilityto: + Must be able to work shifts or flexible work schedules as needed. + 100% of work is accomplished indoors and in air-conditioned or well-ventilated facilities. + Office‑based scheduling environment with extensive computer use and time‑sensitive deadlines. + Sitforextendedperiods(upto6–8hoursperday) + Requires sustained concentration, analytical thinking, and rapid problem solving. + May require emergency schedule reconstruction outside normal workflows. + Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer. + Must be able to work in a high-volume work environment near and around others talking in person or on the phone. Pre-Employment Requirements + Must submit to drug testing and a background check. Reasonableaccommodationsmay bemadeto enableindividualswith disabilitiesto perform theessentialfunctions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidateswithdisabilities.Ifreasonableaccommodationisneededtoparticipateinthejobapplicationorinterview process, please contact us.jobs@transdev.com Drug-freeworkplace: Transdevmaintainsadrug-freeworkplace.Applicantsmust: + BeeligibletoworkintheUnitedStateswithoutrequiringsponsorshipnoworinthefuture(ifbasedinthe U.S.). + Successfullypassapre-employmentdrugscreen. AboutTransdev:Cities,counties,airports,companies,anduniversitiesacrosstheU.S.contractwithTransdevto operatetheirtransportationsystems,maintaintheirvehicleandfleets,anddeliveronmobilitysolutions.Transdev U.S.employsateamof32,000across400locationswhilemaintainingmorethan17,000vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by ourpurpose.Transdev–themobilitycompany–empowersthefreedomtomoveevery daythankstosafe,reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.comor watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbe metbyanemployee to successfullyperformtheessentialfunctionsofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. TransdevisanEqualEmploymentOpportunity(EEO)employerandwelcomesallqualifiedapplicants.Applicantswillreceivefairandimpartialconsideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,religion or other legally protected status. Thephysicaldemandsdescribedherearerepresentativeof thosethat mustbe metbyanemployeetosuccessfullyperformtheessentialfunctionsof this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Californiaapplicants:Please Click Here Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 7528 Pay Group: EB6 Cost Center: 423 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.