Paratransit Dispatcher Transdev in Portland, OR is hiring a Paratransit Dispatcher to work on the TriMet LIFT contract. The Paratransit Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: * Competitive compensation package of minimum $23.50 hr – Maximum $28.57 hr Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 5 days * Holidays: 12 days; 8 standard and 4 floating * Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short -term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: Service Monitoring & Dispatch Coordination Monitor service performance and schedule adherence, adjusting and dispatching resources as needed to maintain safe, efficient, and reliable operations. Communicate service updates and coordinate responses to service issues, delays, and trip disruptions. Crisis & Incident Management Serve as the initial point of contact for service incidents and emergencies, coordinating appropriate response actions and documenting events accurately. Make timely operational decisions to protect safety, restore service, and support Operators and passengers. Communication & Professional Conduct Maintain professional, clear communication with Operators, passengers, and leadership, ensuring accurate information flow and effective issue resolution. Support a respectful, collaborative dispatch environment and ensure consistent shift-to-shift information handoff. Operational Duties Track service deviations, staffing changes, and resource allocations while ensuring compliance with operational policies and service requirements. Support reporting, data accuracy, and coordination with supplemental providers to uphold service quality and contractual standards. Dispatch Decision-Making & Escalation Apply sound judgment during service incidents by assessing situation severity, making appropriate operational decisions, and following established escalation protocols. Ensure safety, timely communication with leadership, and accurate documentation for all service disruptions, emergencies, and critical events. Other duties as required. Qualifications: Required: + High school diploma or GED. + Minimum two (2) years of experience in paratransit dispatching, transit operations, emergency communications, or a related high-volume, fast-paced operations environment. + Ability to manage multiple priorities, make sound decisions, and maintain composure during high-pressure situations. + Strong verbal communication skills for radio and telephone interactions. + Ability to provide empathetic, service-oriented support to Operators and passengers. + Proficiency in incident documentation, log keeping, and accurate data entry. + Demonstrated ability to work collaboratively with peers, supervisors, and field personnel. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Preferred: + Experience using Trapeze, VISION, Lytx, or comparable transportation/dispatch technology systems. + Prior training or certification in emergency communications, transit operations, or incident response. + Strong analytical skills related to service monitoring, schedule adherence, and operational problem-solving. Strongly Preferred: + College coursework or an associate degree in transportation, communications, public safety, or a related field. + Experience coordinating responses during safety events, service disruptions, or passenger emergencies. Work Environment & Physical Demands The essential functions of this position require the ability to: + Primarily office-based in a fast-paced, 24/7/365 communications environment with multiple monitors, active radio and phone lines, and other dispatchers working simultaneously. + Requires the ability to maintain focus amid multiple conversations, alarms, and distractions. + Frequent sitting and handling of communications equipment, with occasional lifting up to 20 lbs. + Must be able to work any assigned shift with notice, including early mornings, nights, weekends, and holidays, and maintain regular attendance. + Some shifts require working independently with limited supervision while balancing competing priorities. Behavioral Expectations Maintain professionalism and composure during emergencies and service disruptions, demonstrate respect for diverse passengers and employees, and uphold company standards for ethics, safety, confidentiality, and conduct. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contactus.jobs@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.comor watch an overview video athttps://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Herefor CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 6721 Pay Group: EB6 Cost Center: 423 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.