Pantry Manager 

 

Job Reference Number: 32469
Employment Type: Full-Time, Onsite 
Segment: Dining & Events
Brand: Constellation
State: New York (US-NY) 
 

The Role at a glance:

The hands-on Pantry Manager is responsible for managing the pantry services and pantry team at our high-volume, corporate dining account. You will be overseeing food, beverage, and coffee programs in over 60 pantries, with responsiblility for stocking and maintaining offerings.

What you'll be doing:

Client, Patient, and Guest Relations:

Visits all pantries throughout the day to assess service and customer satisfaction levels. Evaluates customer suggestions and implements changes as needed. Builds and maintains excellent customer relations by greeting customers by name when possible, listening and acting on requests, developing and offering specialty themed meals or holiday specials. Continuously measures customer satisfaction and quality outcomes and works to improve those outcomes. Develops and maintains good working relationships with all staff members.

Financial Results:

Maintains all costs for services provided within budget. Performs inventory and places orders for paper goods, beverages, coffee etc. Prepares daily and weekly sales and cost reports, reviewing financial performance at least monthly with the General Manager or Director. Properly bills for pantries per policy. Designates and assigns all pricing considerations to balance revenue opportunities with customer satisfaction.

Operational Execution:

Supervises and monitors the pantry processes. Makes any necessary changes as needed to meet customer needs, improve efficiency, capitalize on revenue opportunities and increase satisfaction. Ensures that all menus and catering materials are professionally prepared and presented as well as fresh fruit and snack program in the pantries. Enforces safety standards with team members. Ensures safety problems are corrected to present staff injuries. Ensures sanitation standards are enforces. Develops and implements routine cleaning procedures for all areas of responsibility. Ensures pantries are stocked according to client specifications. Completes daily and weekly walk throughs to insure pantries are operational.

 

Human Resource Practices:

Directs and trains staff for excellence in the service aspects of catering and pantry services. Institutes programs for orientation and training of staff to ensure job competence and adherence to service standards. Adheres to the human resource policies and procedures of the facility. Treats team members with fairness and respect. Participates in hiring, orientation, performance appraisals, and discipline of staff. Communicates to staff regularly, both formally and informally, holds team meetings frequently to ensure staff awareness. Serves as a role model for team members by maintaining standards for appearance, dress, attendance, and professional behavior. Maintains a plan for self-development and professional growth. What we're looking for: 3+ years’ progressive experience in a sales or catering management role. Strong planning and organizational abilities; ability to meet deadlines. Strong leadership, communication, and team management skills. Proficiency in Microsoft software programs. Associate’s degree in hospitality or related field preferred. Ability to lift objects up to 30 lbs. Bending, reaching and grasping. Ability to walk long distances, stand while on the floor (80%), sitting (20%). Okay with exposure to high noise levels. Okay with exposure to high heat and humidity levels. Compensation Range

$70,000 - $75,000

Our Benefits: Weekly Pay Medical (FT Employees) Dental Vision Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity Discount Program Commuter Benefits (Parking and Transit)  EAP 401k Sick Time Holiday Pay (9 paid holidays) Tuition Reimbursement (FT Employees) Paid Time Off  Growth Opportunities
#indeedelior #LI-GW1

About Constellation:

From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.

 

About Elior North America:

Elior North America is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

 

Disclaimer: This job description can be revised  by management as needed.