JOB SUMMARY

Telephone based sales position focused on existing accounts to reduce churn and grow market share by adding additional products to the account

 

 

 

 

 

Essential Functions

Essential Function

Proactive Account Touchpoints & Relationship Management Maintain regular contact with existing customers to reinforce relationships, address service concerns early, and build trust. Serve as the primary point of contact to strengthen loyalty and ensure customers feel valued. Drive Box 2 Growth via Cross-Sell/Up-Sell Strategies Analyze purchase history and ask discovery-based questions to uncover gaps in current buying patterns. Actively promote complementary products (e.g., safety supplies, welding accessories, tools) to increase share-of-wallet within existing accounts. Secure Long-Term Commitments through PSAs (Product Sales Agreements) Introduce and negotiate PSAs with customers as a tool to lock in pricing, improve forecasting, and solidify long-term relationships. Use PSAs to reduce churn risk by making competitors’ entry more difficult and reinforcing service consistency. Monitor Usage Trends & Contract Compliance Review order frequency, spend patterns, and delivery consistency to identify potential churn risks. Escalate signs of declining volume, competitor encroachment, or pricing concerns to leadership or field teams for intervention.

 

Efficient Quoting, Order Support, and CRM Documentation Provide timely quotes, process reorders, and ensure seamless customer service across transactions. Maintain detailed records of interactions, opportunities, and objections in the CRM to support team visibility and pipeline tracking. Coordinates customer training.

·         Enters new customer data and other sales data for current customers into computer database.

·         Develops and maintains relationships with purchasing contacts.

·         Investigates and resolves customer problems with welding processes, equipment and deliveries.

 

Required for All Jobs

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Performs other duties as assigned

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Complies with all policies and standards