**Job Summary** Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and supporting our IT infrastructure. With a focus on Change Life Cycle Management and Incident Management you will ensure seamless operations and enhance user experience through End User Tools. This hybrid role offers rotational shifts providing flexibility and exposure to diverse challenges. **Responsibilities** + Implement and manage Change LifeCycle processes to ensure smooth transitions and minimal disruptions. + Monitor and resolve incidents promptly to maintain system stability and user satisfaction. + Utilize End User Tools such as Nexthink to analyze and improve user experience and system performance. + Provide technical support for Service Desk operations ensuring efficient handling of user queries and issues. + Collaborate with team members to develop and enhance Service Desk App Support strategies. + Conduct regular system audits to identify and address potential vulnerabilities and inefficiencies. + Assist in the development and documentation of IT policies and procedures to streamline operations. + Participate in rotational shifts to provide consistent support and coverage across different time zones. + Engage with users to gather feedback and implement improvements in service delivery. + Maintain up-to-date knowledge of industry trends and technologies to drive innovation within the team. + Support hybrid work model initiatives by ensuring seamless integration of remote and in-office systems. + Contribute to the companys mission by enhancing IT infrastructure reliability and user satisfaction. + Drive positive impact on society by ensuring efficient and reliable IT services that support business operations. Qualifications + Demonstrate proficiency in Change LifeCycle Management and Incident Management to ensure effective system operations. + Possess knowledge of End User Tools like Nexthink to enhance user experience and system performance. + Exhibit strong problem-solving skills to address and resolve technical issues efficiently. + Show ability to work collaboratively in a team environment to achieve common goals. + Display excellent communication skills to interact effectively with users and team members. + Demonstrate adaptability to rotational shifts and hybrid work model requirements. + Possess a keen interest in staying updated with the latest IT trends and technologies. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.