Job Description We are seeking a detail-oriented and organized Tier 1 Help Desk Specialist to join one of North America's largest retailers. This role involves repetitive, queue-based administrative work within Workday, supporting job and employee changes across North America. You will play a key role in quality control, ensuring accuracy in job changes, training setups, and employee updates. Key Responsibilities Queue Management: Work through multiple queues in Workday, addressing inbox tasks such as job changes, separations, and terminations. Quality Control: Review and approve job and employee changes; verify accuracy and return incorrect submissions for correction. Training Setup: Assist in setting up training and ensure compliance with guidelines. Process Updates: Cancel or adjust tasks in progress as needed. Project Support: Handle influx of changes related to retail organizational shifts (e.g., part-time to full-time transitions, seasonal workforce changes). Collaboration: Work closely with Shannon’s team and other stakeholders to maintain smooth operations. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Ability to learn quickly and adapt to repetitive, process-driven work. Strong attention to detail and discernment—know when to escalate or ask questions. Excellent organizational skills and administrative mindset. Strong service orientation and communication skills. Proven work ethic and ability to manage high-volume tasks efficiently. Experience in call center or customer service environments preferred.