WHAT YOU’LL DO
As an Owned Media Lead, you will plan, optimize and execute CRM communication across owned channels such as email, push, SMS and WhatsApp. Using customer data and marketing automation, you will enable personalized, relevant and timely customer journeys that support commercial goals, campaigns and membership growth. You will play a key role in aligning owned media with paid and earned activities, ensuring consistent, omni‑channel communication that strengthens customer engagement and delivers measurable impact. In this role, you will be responsible for the Sales Market, consisting of the Czech Republic, Slovakia, Romania and Hungary.
You will:
Plan and optimize CRM communication across email, push and, where applicable, SMS and WhatsApp, in line with the local marketing calendar.Leverage the Marketing Automation Platform (MAP) to create data‑driven, automated customer journeys and campaign communication.Oversee global email and push activities to ensure strong alignment between global and local communication.Use customer data and segmentation to deliver personalized content that drives conversion and membership growth.Support the Commercial team with relevant SEO actions.Coordinate with Paid Media Leads to align owned media activities with paid and earned campaigns.Collaborate closely with production and commercial teams to brief and execute campaigns that balance brand and sales objectives and align with QCP.Plan and execute local H&M Membership events, partnerships and Mission activations according to global guidelines.WHO YOU’LL WORK WITH
In this role, you will work closely with Paid Media Leads, Commercial and Production teams, CRM and data specialists, as well as local and global marketing stakeholders. You act as the connector between customer data, content and channels, ensuring alignment across teams and initiatives.
WHO YOU ARE
We are looking for people with…
5+ years of experience in CRM, owned media or digital marketing, preferably within retail or e‑commerce.Strong understanding of email, app and digital channel management.Experience working with marketing automation platforms and campaign execution.Strong analytical skills and confidence in using data to optimize performance.Experience in an international, stakeholder‑rich environment.A degree in Marketing, Communications, Business or a related field.Fluency in English, written and spoken.And people who are…
Confident communicators and strong stakeholder managers.Collaborative and comfortable working cross‑functionally.Proactive, curious and solution‑oriented, with a growth mindset.WHO WE ARE
H&M group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
More specifically, we offer:
25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET). Working mode: 4 days from office / 1 day flexible.Meal Allowance – Receive a meal allowance of 90 Kč for each working day, included in your salary.H&M HIP incentive program.Relaxing Days - 2 additional days off in your first year and 4 days annually after your first year with us.Referral bonus for recommending externally hired colleagues.Co-financed access to either a Multisport Card.Occasional coupons and bonuses throughout the year.Extra Annual Leave - 1 additional vacation day after 6 months of employment.Additional day off (jubilee).Educational Learning Studio platform, including LinkedIn Learning.Structured year-round development process with goal setting, performance evaluation, and achievement review.Career opportunities, with 70% of our recruitment processes filled through internal promotions.JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
This is a full-time role based on a local contract in Prague, Czech Republic. The Owned Media Lead reports to Marketing Manager.
If you feel that this is an opportunity that will drive you, please apply with your CV in English no later than 10th May 2026. Due to data privacy policies, we only accept applications via our career page.
Take the next step in your career with us. The journey starts here.
*we are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.