**Overview** Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position We offer: + Paid time off + Employee rental car discounts + Retirement savings plan including 401k with matching profit sharing + Health Insurance + Life Insurance + Dental Insurance + Vision Insurance + Training and development **THIS IS A FULL TIME POSITION 40 hours per week with benefits** **Pay is $16.50/ hour** **Location: Ft Lauderdale International Airport** **_Apart from religious observations, must_** **_be available to work the following schedule_** **.** Sunday: 3pm-11:30pm Monday:3pm-11:30pm Tuesday: 3pm-11:30pm Wednesday: 11:30pm-8:00am Thursday: 11:30pm-8:00am Friday: OFF Saturday: OFF **_$1/hr additional for overnight shift_** **_Schedule flexibility is required for this position due to shift bids._** **Responsibilities** + Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. + Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. + Advise and review rental charges; and provide an accurate receipt to the customer. + Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. + Inquire about service, satisfaction and document dissatisfaction. + Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. + Use of proper statement to determine if vehicle is being returned with full tank of gas. + Complete a service alert for any mechanical and or body damage communicated by the customers. + Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. + Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. + Keep lot organized for ease of access and traffic flow. + Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages. + Understand the damage loss report reporting procedure. _Equal Opportunity Employer/Disability/Veterans_ **Qualifications** + Must be at least 18 years of age. + High School Diploma or G.E.D. required. + Minimum of 1 year experience handling customer service functions. + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. + Must be willing to accept $16.50/hour + Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years + No drug or alcohol related conviction on driver record in the past 5 years + Apart from religious observation, must be available to work the following schedule: Sunday: 3pm-11:30pm Monday:3pm-11:30pm Tuesday: 3pm-11:30pm Wednesday: 11:30pm-8:00am Thursday: 11:30pm-8:00am Friday: OFF Saturday: OFF Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.