Purpose
The Overnight Grocery Clerk is responsible for stocking and replenishing the Grocery shelves, Health & Beauty Care, Dairy and Frozen Foods cases and other miscellaneous areas. This includes the use of wheeled carts and/or pallet jacks to transport products from the backroom and cooler/freezer areas to the sales floor. He/she is responsible for following customer satisfaction behaviors, to include being friendly, responsive, knowledgeable, and passionate. He/she is responsible for rotation of products when necessary. Overnight Grocery Clerks also unload trailer delivers. He/she must maintain the Grocery area in a clean/sanitary and visually appealing manner. There may be some customer contact in this position; therefore, the clerk must have good customer service skills.
Essential Job Functions
• Work in a courteous manner in a fast-paced multi-functional environment alone or with other people overnight.
• Assist in increasing sales by utilizing the five steps of retail selling – Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life.
• Reading and completing an assignment sheet upon which the amount of product stocked each shift is recorded by the clerk. Other duties performed must be recorded as well.
• Load and unload product weighing up to 60 lbs. from pallets stacked to a height of 6 feet.
• Pull pallets weighing several hundred pounds from trailers into backroom areas and/or onto sales floor.
• Lift and load 5-60 lb cases onto stock carts and push or pull large carts to stocking area.
• Open boxes and other containers with the use of a box cutter when appropriate.
• Manually remove product from cartons and replenish Grocery shelves and/or refrigerated cases with product on a continuous basis. The continuous stocking of shelves requires significant repetitive motion as well as reaching above the shoulders for upper shelves and bending and/or stooping to reach lower shelves.
• Must work quickly and carefully while stocking items at a reasonable expectancy (R/E).
• Visually identify product and read display signs including shelf tags.
• Break down boxes (flatten) and transport to storage area.
• Read display information and other documents (bulletins, etc.) when necessary.
• Work in a moderate/cool/cold environment.
• Visually identify and remove poor quality/outdated product from counters.
• Interact and communicate with others in a courteous and professional manner including greeting and thanking customers.
• Deal with some potentially difficult situations (such as dissatisfied customers).
• Place broken down cardboard into cardboard baler.
• Making bales of cardboard which involves the wrapping and twisting of heavy gauge wires to hold the bale together.
• Ordering/adjusting product with the use of hand held computerized devices.
• Writing amount of backroom stock and affix to shelf when required.
• Sweep, clean up, and mop areas as assigned by supervisor.
• Clean display cases, shelving and fill supplies when needed.
• Taking verbal orders over the telephone and writing down pertinent information.
• Other duties as assigned.
Job Requirements
Relevant Experience, Education, Certification, Knowledge, Skills and Abilities
• Must be at least 18 years old.
• Ability to work independently.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
Working Conditions
• Stores are usually open 7 days a week.
• Full time associates usually work 40 hours a week.
• Grocery clerk requires the performance of repetitive tasks.
• Grocery clerk requires significant lifting and carrying of product.
• Retail store conditions are generally dry with moderate temperature.
• Grocery back room conditions are generally moderate.
• Cooler conditions may be wet or dry, and usually cold.
• Freezer conditions are usually very cold.
• Overnight Grocery clerks must work 11pm-7am or 12am-8am.
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.
The salary for this position ranges from $21 per hour to $24 per hour; Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include healthcare, sick pay, PTO/Vacation pay and retirement benefits (pension and/or 401(k) eligibility). This is a position with advancement opportunity.