Posting Detail Information Working TitleOutreach Coordinator and Ambassador Advisor Position LocationFort Collins, CO Work LocationPosition qualifies for hybrid/in-office work Research Professional PositionNo Posting Number202501341AP Position TypeAdmin Professional/ Research Professional Classification TitleProf/Indiv Contrib II Number of Vacancies1 Work Hours/Week40 Proposed Annual Salary Range$54,000-$58,000 Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. + Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf) + Explore the additional perks of working at CSU here. + For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) . + Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) ! Desired Start Date12/01/2025 Position End Date (if temporary) To ensure full consideration, applications must be received by 11:59pm (MT) on10/13/2025 Description of Work Unit About Colorado State University As one of our nation’s top public institutions of higher learning and Colorado’s land-grant institution, Colorado State University is committed to making things happen – from the classroom and the laboratory to communities across the world. Colorado State University aims to continue its growth as a top-tier destination for talented students, while also passionately pursuing its mission and heritage as the land-grant institution for the state of Colorado. Our campus is the heart of Fort Collins, at the base of the Rocky Mountains, and only an hour from the Denver metropolitan area. The wide-open spaces, 300 days of sunshine each year and majestic backdrop make Fort Collins, a city with a population of about 150,000, an attractive place to work, live, and learn. Fort Collins and Colorado State University regularly top the “best of” categories for livability and employee support. More information for prospective employees can be found here:https://hr.colostate.edu/prospective-employees/. About the Office of Admissions The Office of Admissions, located in the Division of Enrollment and Access, is tasked with enrolling an incoming student body consistent with the mission and vision of access, research, teaching, service and engagement at Colorado State University. Admissions is responsible for coordinating enrollment efforts across the university related to inclusive recruitment and counseling, marketing, application, strategy, and technical support functions for most prospective students. With over 50 full-time staff and an additional 60 student employees, duties range from marketing and communication, prospective student events, application processing and decisions, enrollment strategy, recruitment and outreach, customer service, systems support and data analytics. Through innovative and strategic approaches, Admissions strives to balance its growth in attracting an increasingly diverse and well-prepared student body while remaining true to its land-grant mission and heritage. We employ a holistic, comprehensive review process to select new undergraduates, not only in light of their preparation, but their potential to successfully contribute to the campus and world community. About the Work Unit The Engagement and Outreach team currently consists of the Director, the Associate Director of Engagement, Associate Director of Outreach, the Assistant Director of Events, Assistant Director of Engagement, three professional staff members and approximately 60 student ambassadors. The unit is charged with engaging with campus partners, external constituents and alumni to assist in reaching the university’s enrollment goals. Additionally, this unit coordinates group visits, daily information sessions, and large recruitment events. Position Summary This position reports directly to the Assistant Director of Engagement and is a key member of the Engagement team within the Colorado State University Office of Admissions. The Outreach Coordinator and Ambassador Advisor is responsible for the implementation, execution, and logistics of the Group Visit Program, as well as co-advising the Admission Ambassador Program. The Group Visit Program welcomes 3–5 high school groups weekly during the fall and spring semesters, and multiple times per month in the summer. Responsibilities include scheduling rooms, arranging meals and presentations, preparing materials, and coordinating ambassadors to lead campus tours. This position will also present Daily Information Sessions and provide admissions counseling for prospective students when other staff are unavailable. As Ambassador Advisor, this role provides leadership in the daily operations, professional development, and support strategic direction of the CSU Admission Ambassador Program. The position oversees 2–3 Ambassador Coordinators and approximately half of CSU’s 50–80 student ambassadors—student leaders who represent and promote the University to prospective students and their families. Duties include managing scheduling, recruitment, training, and administrative processes to ensure alignment with the University’s enrollment and outreach priorities. Additionally, the position actively supports front desk operations, daily visit experiences, and major admissions events, serving as lead when necessary. Evening and weekend commitments are required to support program activities and events. This is a twelve-month, full-time permanent position that plays a pivotal role in enhancing the prospective student experience, fostering team collaboration, and ensuring exceptional customer service within the Office of Admissions. The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not sponsor a visa for this position. Required Job Qualifications + Bachelor’s degree in liberal arts, foreign languages, cultural studies, business or related field + One year of demonstrated leadership and or professional experience working with high school or college students (experience gained while working as a college student will be considered. + One year of campus visit programming experience or event planning experience (experience gained while working as a college student will be considered. + Demonstrated experience giving presentations to groups of various sizes. + Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date. Preferred Job Qualifications + Previous admissions experience + Experience working with a student Ambassador program and/or supervising student staff + Ability to work collaboratively and independently + Strong interpersonal skills + Solid understanding of and commitment to the Land Grant Mission of Colorado State University + Ability to speak, read, and write fluently in Spanish Essential Duties Job Duty CategorySupervision Duty/Responsibility + Co-supervisethe Admissions Ambassador Program, a team of 50–80 current students who conduct campus tours, support Engagement & Outreach events, staff Ammons Hall front desk, and participate in a variety of recruitment activities both on and off campus. + This position will co-advise all training and leadership for the program. + Conducting performance reviews and exit interviews with supervisees + Facilitating ongoing professional development workshops and leadership opportunities for Ambassadors + Write letters of recommendation and nominating ambassadors for departmental and university awards as applicable + Manage ambassador scheduling to meet office needs, including daily visit experiences, group visits (in collaboration with the Outreach Coordinator and Ambassador Advisor), admissions events (event preparation, speaker selection, and on-site leadership), and other recruitment activities as requested by the recruitment team. + Including recruiting, professionally developing and setting expectations for meetings within coordinator contracts. + Approve timesheets and coordinate payroll processes in collaboration with the Admissions Business and HR Operations Manager, including: + Tracking and resolving payroll errors and discrepancies + Ensuring job assignments are accurate in the University Time Clock system + Manage shuttle reservations, ensuring accurate scheduling and clear communication with all stakeholders. + Oversee regular water station replenishment and coordinate routine maintenance to ensure a clean, safe, and visitor-ready shuttle environment. Percentage Of Time45% Job Duty CategoryProgram Administration & Scheduling Duty/Responsibility + Manage the Group Visit program from start to finish, scheduling high school groups and customizing visits to meet their specific needs, including ensuring appropriate chaperone ratios. + Build and publish all Group Visit events through Slate collaborating with Marketing and Communications team as well as ensuring maintenance of event build with Office of Admissions Systems representative. + Provide comprehensive logistical support, including room scheduling, meal coordination, presentation arrangements, preparation of materials, and deployment of Ambassadors for campus tours. + Lead all group visit presentations and ensure content aligns with admissions goals. + Ensure accurate entry and maintenance of student contact information in Slate. + Recruit, train, and supervise a specialized team of Admissions Ambassadors who lead Group Visit tours and support access populations. + Develop and implement a strategic DEIJ training plan for the Ambassador organization, collaborating with campus partners to maintain consistent and effective training. + Conduct weekly one-on-one meetings with three coordinators (Campus Visits & Tours, Recruitment, and Training & Team Bonding). Provide personalized support and access to appropriate professional development resources. + Actively participate in weekly, biweekly, and monthly meetings with coordinators, ambassadors, Engagement & Outreach staff, and broader Admissions teams. + Oversee logistical planning, coordinate meetings, and build strong working relationships with team members across Engagement and Outreach team and other members of the Office of Admissions. + Collaborate with the Engagement team to schedule Ambassadors for key events, includingExplore CSU ,Choose CSU , Daily Information Sessions, and group visits for both prospective and admitted students. + Leader in communicating event details, Schedules through W2W, agendas, directions, and expectations to ambassadors in collaboration with Event Ambassador Coordinator. + Support the Engagement Coordinator and Ambassador Advisor with weekly team announcements, campus partner feedback, communication of closures or route changes affecting tours, and collection of Ambassador feedback for professional staff review. + Serve as a key point of contact for policy clarification, ambassador advocacy, and operational updates. Percentage Of Time30% Job Duty CategoryProgram Development & Training Duty/Responsibility + Design, refine, and implement Group Visit program models on an annual basis, ensuring proper training for Engagement & Outreach staff and other Office of Admissions members. + Collaborate with campus partners to coordinate Group Visit experiences and facilitate lab tours for key Center for Engagement collaborators throughout the year. + Facilitate and provide logistical support for Associate Director of Outreach engagements involving external groups as directed by the Office of the President or senior administration. + In collaboration with the Co Advisor of the Admission Ambassador Program the role will support: + Develop, delegate, and maintain ambassador training + Update and maintain the Ambassador Manual, contract, tour packets, FAQ resources, and feedback forms + Plan and execute major traditions and team-building activities such as Gold Pin Ceremony, Ambassador Gala, Lock-In, Positive Feedback Extravaganza, graduation celebrations, and social events + Organize catering, dietary restriction collection, and logistics for training sessions + Implement policies, procedures, and safety plans in collaboration with relevant staff + Maintain and improve ambassador program policies and advocate for ambassadors + Develop manuals, standard operating procedures (SOPs), and coordinator role descriptions + Participate in decision-making for inclement weather, emergencies, and safety procedures, ensuring timely communication to all stakeholders + Create, update, and post job applications in Slate and Handshake + Develop interview activities, rubrics, and materials for both group and solo interviews + Facilitate application review, applicant follow-up, and interview scheduling + Support interview facilitation, decision-making meetings, and coordinator application processes + Facilitate ongoing training for both Ambassadors and professional staff on shuttle operations, customer service standards, and contingency procedures. + Provide comprehensive training on shuttle corral operations, including safety protocols and daily setup/closure procedures. + Deliver route-specific training to ensure Ambassadors and professional staff are familiar with the designated campus shuttle path, key stops, and timing requirements. Percentage Of Time15% Job Duty CategoryOther Responsibilities Duty/Responsibility + Serve as backup presenter for Daily Information Sessions when recruitment staff § are unavailable. + Serve as a backup counselor for prospective applicants and their families as they seek to learn about CSU , both in-person and over the phone. + Support the Principles of Community and participate in at least two professional development activities related to inclusive excellence or access each year. + Participate in and assist with other office-wide programs and activities as assigned or offered, such as professional development, University meetings, committees etc. + Representing CSU professionally at on- and off-campus events + Other duties and responsibilities will be assigned as appropriate. Percentage Of Time10% Application Details Special Instructions to Applicants To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates. CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Valid Driver’s License, Travel, Shift Work - Some nights and weekends Search ContactSusan Lucero, susan.lucero@colostate.edu EEO Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. References Requested References Requested Minimum Requested3 Maximum Requested3 Supplemental Questions Required fields are indicated with an asterisk (*). + * Do you have a bachelor's degree in liberal arts, foreign languages, cultural studies, business or related field? + Yes + No + * Do you have one year of demonstrated leadership and or professional experience working with high school or college students? (experience gained while working as a college student will be considered.) + Yes + No + * Do you have 1 year of on campus visit programming experience or event planning experience? + Yes + No + * Do you have demonstrated experience giving presentations to groups of various sizes? + Yes + No Applicant Documents Required Documents + Cover Letter + Resume Optional Documents