Position Overview We are seeking a Coordinator, Outpatient to support non‑clinical functions essential to effective case management services within a high‑volume call center environment. This role plays a critical part in supporting Case Managers by coordinating scheduling needs, outreach, documentation, and administrative functions that directly impact member care. Responsibilities include assisting with scheduling medical appointments, durable medical equipment, home health services, eligibility and benefit verification, requesting medical records, completing accurate data entry, and reviewing medical management reports. A key component of this role involves telephonic outreach to members to introduce and invite them to Case Management programs. Success in this role requires consistent accuracy, strong communication skills, attention to detail, and the ability to function well in a fast-paced call center setting. This posting is for an existing vacancy. Key Responsibilities + Support Case Managers by coordinating non-clinical tasks essential to case management operations + Work in a call center environment making outbound and receiving inbound member calls + Schedule medical appointments, DME, home health services, and other support services + Perform eligibility and benefit verifications + Request, track, and manage medical records + Complete accurate and timely data entry + Review medical management reports and identify discrepancies + Conduct outbound telephonic outreach to members regarding Case Management programs + Maintain accurate and reliable case, data, and reporting documentation + Collaborate with team members to support departmental needs + Maintain HIPAA compliance and protect all PHI Required Skills & Qualifications + Experience in data entry, customer service, or call center operations + Familiarity with medical records and medical terminology + Experience supporting patient care or medical workflows (non-clinical) + Knowledge of EMR/EHR systems + Strong organizational, multitasking, and problem‑solving skills + Excellent verbal and written communication + Ability to identify and report data inconsistencies + Healthcare or insurance experience preferred + Ability to work effectively in a fast‑paced call center environment Why Consider This Opportunity? This role provides valuable exposure to medical administration, call center operations, case management workflows, and healthcare coordination. It’s a strong opportunity to develop foundational skills in a reputable healthcare environment. Job Type & Location This is a Contract position based out of Covina, CA. Pay & Workplace Type The pay range for this position is $23.00/hr. Hybrid (2 days WFH, 3 days onsite) Onsite work is based in Covina, CA. Application Deadline This position is anticipated to close on Jan 31, 2026. Job Type & Location This is a Contract position based out of Covina, CA. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Covina,CA. Application Deadline This position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.