Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Key Responsibilities:

Operations Management:

Manage day-to-day outlet operations, including opening/closing procedures.Monitor inventory levels and ensure timely replenishment.

Team Leadership:

Supervise and train staff to deliver excellent customer service.Create staff schedules and manage performance evaluations.

Customer Service:

Address customer concerns promptly and professionally.Maintain a welcoming environment to enhance the customer experience.

Sales and Revenue:

Drive sales to meet or exceed targets.Implement promotions and upsell products/services.

Compliance and Reporting:

Ensure adherence to safety, hygiene, and company policies.Prepare daily/weekly reports on sales, expenses, and staff performance.

QualificationsBachelor’s degree in business, hospitality, or related field (preferred).2-5 years of experience in hospitality managerial role.Strong leadership, communication, and organizational skills.