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Outbound Sales Operations Manager Operations Location Lublin, Poland Language English Apply Now SummaryThe Operations Manager I is responsible for the sales project and for coaching and supervising a group of team leaders. The person in this position is also responsible for managing outbound sales campaigns.Description

Core Responsibilities:

Client Service Excellence: Analyze client agreements and implement improvements to enhance service delivery.Revenue Growth: Drive revenue through effective planning and budgeting.Team Leadership: Train and develop the team; manage performance and task assignments.Operational Management: Oversee operational reports and maintain high performance standards.Outbound Sales Campaign Management: Develop and manage outbound sales campaigns to drive sales growth and meet organizational targets.Client Relations: Build strong relationships with clients for better collaboration.Leadership Guidance: Ensure consistent policy application and address performance issues.Coaching: Conduct one-on-ones for performance reviews and development.Engagement: Create a positive work environment and resolve employee issues professionally.Cross-Function Collaboration: Work with other departments (training, HR, Quality, WFM, TA) to address issues and enhance performance.Client Success: Implement best practices and adjust staffing to exceed client expectations.Team Management: Lead a team of leaders effectively.

Candidate Profile:

Experience: + 1.5 years in a similar position and previous experience in a call center (outbound) preferred.Language skills: Polish (native) + English (B2)Technical skills: Experience in working with tools designed for outbound calls.Coaching & Improvement: Strong coaching skills and ability to enhance processes.Resilience & Communication: Work well under pressure and communicate effectively.Project Management: Ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.Flexibility: Willingness to work a flexible schedule from out office in Lublin.

Our benefits:

Full-time employment contract.MyBenefit cafeteria (with possibility to have MultiSport card).Private medical care (Luxmed).Private life insurance on preferential terms.Access to e-learning platforms.Language classes.Employee Assistance Program (psychological, managerial, legal, and financial counselling).Great events, competitions and lotteries. Apply Now