The Outage Quality Specialist is responsible for ensuring outage events and results are reported accurately. The outage records and processes are subject to review by Internal Auditing and are submitted for regulatory filings. Outage Quality Specialists provide expertise on all aspects of electric outage reporting performed by distribution control centers (DCC) to meet all internal and external regulatory reporting requirements, including on-going audit and review of outage records, identification of corrective actions for process improvement, developing and/or updating standards, procedures and guidelines, training and coaching outage reporting processes, participating in system-wide enhancement initiatives, and partnering with other departments to provide technical expertise in outage reporting.

Job Responsibilities:
• Develops and/or updates department documentation including electric outage reporting standards, utility procedures, guidelines, and 5MM’s.
• Provides subject matter expertise to other departments in areas of electric outage reporting.
• Provides training and coaching to DCC Distribution operators and leadership.
• Leads a team to develop process improvement initiatives, standards, work procedures, and corrective action plans.
• Develops presentation and training material to assist in the rollout of enhanced tools and process changes to DCC and field personnel.
• Provides the necessary group or one-on-one training.
• May lead larger system-wide initiatives or may work on more complex issues requiring more comprehensive methods.
• Partners with field superintendents and DCC leadership to accurately document and process all Non-Restorable outage applications and apply Non-Restorable metric minutes to the ILIS outage event.
• Reviews and updates priority outages so other departments are able to utilize accurate information.
• Utilizes outage database to identify and/or explain reliability information relative to outage quality performance to DCC leadership.
Provides support to control center leadership during emergencies (for example, storms, fires, earthquakes) to ensure accuracy of outage reporting.

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