The **Order to Cash Process Expert & Transformation Lead** is responsible for driving process standardization across the E2E Order to Cash (O2C) value chain. This role leads high-priority, cross-functional transformation and simplification initiatives that impact O2C processes. The focus is on achieving convergence across functions and departments toward a unified end-to-end (E2E) process taxonomy, service delivery model, and performance metrics. The expert will also steer enterprise-wide transformation programs, shaping a stakeholder-aligned future state for the Inventory process. **Responsibilities:** + Leads the design and implementation of processes within Order to Cash, with the specific focus on Order to Invoice process and interdepartmental handoffs. + Collaborates closely with the Global Process Owner and key stakeholders to define future-state processes, roadmaps, service delivery models, and performance metrics. + Maintains and governs process documentation, ensuring the consistent application of global standards and policies. + Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized O2C process solutions. + Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives. + Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes. + Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation. + Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence. This position requires up to 20% travel. **SUPERVISION:** Report into **GPO/** **Head of GBS Process** **Management** Requirements: + Bachelor’s degree in : Business Administration, Finance or Accounting, Economics , Supply Chain Management, or a related field. + An advanced degree is preferred. + Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment. **EXPERIENCE AND SKILLS** **:** + 8-12 years of relevant experience in Order-to-Cash (O2C )processes, with the focuse on Order management and order entry, Billing and invoicing, Credit management and approvals, dispute management and coordination with logistics and customer service team + Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment. + Responsibility for budget creation and management + Strong knowledge of ERP systems (e.g., SAP, Oracle), with hands-on involvement in system implementations or upgrades. S/4HANA experience is a bonus + Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus. + Experience with shared services or Global Business Services (GBS) environments is preferred. + Strong analytical and communication skills, with the ability to influence across functions and levels of the organization. + Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage.