This role is responsible for the delivery of work of a certain cluster or sub-team under the Order to Cash (O2C) function within the established policy and agreed service level. The cluster or sub-team can be a group of countries/entities &/or sub- processes under O2C. The Supervisor will be working under the direction of the O2C Manager. **Responsibilities:** + Oversee and review O2C accounting functions such as but not limited to transactional accounting, cash application process, bank reconciliation and reporting. + Supervises the day-to-day work of the assigned cluster/sub-team. Ensures quality completion of all deliverables as per agreed service levels. + Provide support in O2C operations (including review & approval) particularly for more complex transactions or as back up, or during handover/stabilization of newly migrated entities. + Proactive involvement in determining improvement areas and work with Tower Lead to provide the necessary supervision/leadership to assigned projects/initiatives which may include: migration, continuous process improvement & other quality initiatives. + Ensure that assigned projects/initiatives are completed on time with quality results. + Identify, rectify, follow up and resolve issues and define action plans to address root cause. + Act as first point of escalation on issues of assigned cluster/sub-team. Lead the issue resolution process and escalate to Tower Lead as needed. Ensure timely and quality resolution of issues. + Lead the timely reporting and review of KPIs for the assigned cluster/sub-team. Lead in identifying & addressing identified gaps versus KPI targets. + Develop a high-performing team. Provide the necessary guidance, support, coaching and training to team members. + Contribute (as member of the leadership team) in the overall management and development of the O2C Tower, including the successful achievement of its goals and objectives. **Qualifications:** + Graduate ofFinance or Business related bachelor's degree. + More than 5years of professional experience especially in the field of order to cash processes. + Detail Oriented with strong analytical and communication skills + Must be knowledgeable in MS Office and SAP + Strong leadership skills; Preferably with experience in a Supervisory role. + Technical Skills + Intermediate MS Office (Pivot, VLookup, CountIFs, etc.) + SAP User (1-2yrs)