The purpose of the position is to support the establishment of a Service Delivery Centre (SDC) organization, support the transition and already transitioned existing OTC Order to Cash (Accounts Receivable) activities as well as serve as the bridge between the senior leadership and operational finance team. The **OTC/AR Team Lead** is responsible for overseeing and coordinating the day-to-day OTC/AR operations, ensuring compliance with accounting and financial standards, and facilitating efficient billing, cash application, collection, customer account management, some pricing and period-end activities. This role requires an experienced finance professional with a deep understanding of OTC/AR processes, a background in GBS or shared services environments, and effective interpersonal skills to effectively manage and mentor the OTC/AR Senior Accountants and Accountants, reporting directly to OtC Manager. **Your contribution is appreciated and you will be:** + Collaborating with the OtC Manager to align local OTC/AR practices with standardized SDC processes and policies. Providing direct leadership and guidance to the OTC/AR Senior Accountants and Accountants, creating a culture of skill development and continuous improvement. + Ensuring efficient billing, cash application, collection, customer account management, pricing and period-end closing activities. + Managing the team resources against skills, workload and availability aligned with OtC Manager. Monitoring team performance through KPI monitoring and identify opportunities for efficiency improvements. Prioritizing own targets and those of reporting members within agreed standards and procedures. + Acting as a member of the AR Finance team. + Identifying opportunities to improve on the overall efficiency. + Ensuring error-resolution is performed to high standards, within agreed timeframes, and with the end-user satisfaction in mind. + Ensuring timely identification and reporting of operational risks. + Supporting the OtC Manager in ensuring that all new knowledge / improvements are properly documented and added to the relevant SOPs and / or the knowledge management database + Ensuring a ‘partnership approach’ to develop strong relationships with other working groups **To thrive in this role we imagine that you have:** + Relevant and substantial experience as a Lead or Team Coordinator. + Extensive background in finance with a deep understanding of OTC/AR processes, within GBS or shared‑services environments. + Proficient interpersonal skills with an ability to manage teams effectively. + Demonstrated ability to mentor and develop OTC/AR staff; will report directly to the OtC Manager. + Engaged mindset and commitment to cultivating a culture of continuous improvement. + Experience overseeing transitional financial processes. **What we offer:** + A generous salary, together with an annual bonus, and an attractive benefits package including medical care, lunch/cafeteria card, life insurance, pension plan etc. + An environment which provides opportunities of working with multiple stakeholders, professional support and the possibility to share knowledge and best practices. + On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally. + Flexible working conditions – Hybrid work model. + Modern office in a convenient location, in the center of Warsaw. **We encourage you to apply** Even if you don’t match all the above-mentioned skills, we gladly receive your application if you think you have transferrable skills **.** We highly value the right mindset; motivation and effort, and we believe that having the right personal abilities is highly important for ensuring positive outcomes. We are dedicated to an inclusive recruitment process and all applicants will receive equal consideration for employment. **Join us in bringing people closer** GN brings people closer through our innovative intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. **How to apply?** To apply, use the ‘APPLY’. Applications are assessed on a continuous basis, so don’t wait to send yours. **Quick apply** You are welcome to use our Quick Apply function, where you only submit your up-to-date CV, including a few sentences outlining you motivation for applying – quick and easy. We encourage you to submit your CV without a photo to ensure an equal and fair application process. If you would like to know more about the position, please contact our Talent Attraction Partner: aniewiadomy@gn.com **We hope you will join us on this journey and look forward to receiving your application.** \#LI-GNGroup GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them. **The GN-owned brands that are responsible for bringing these technologies to life:** + Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing) + Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/) + Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/) Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world. If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) . We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!