OSS Axiros SME
ManpowerGroup
**Job Description**
We are seeking a highly skilled **OSS Axiros SME** with deep expertise in the **OSS domain** and proven experience providing **L2/L3 support for Axiros** solutions. The ideal candidate will act as the subject matter expert for Axiros platforms, ensuring operational stability, driving issue resolution, and supporting enhancements within a telecom OSS environment.
**Responsibilities**
+ Deliver **L2/L3 support** for Axiros OSS applications, including troubleshooting and resolving complex issues.
+ Ensure system reliability, availability, and performance in alignment with SLAs.
+ Collaborate with engineering, network, and operations teams to identify root causes and deploy long-term fixes.
+ Support **upgrades, patches, and integration efforts** for Axiros systems.
+ Provide technical leadership, documentation, and best practices for Axiros operations.
+ Act as the SME for Axiros, mentoring team members and serving as the escalation point for critical issues.
**Qualifications**
+ **5+ years** of experience in the **OSS domain** .
+ Strong hands-on expertise with **Axiros OSS solutions** .
+ Solid background in **L2/L3 application support** (incident, problem, change management).
+ Experience working within **telecom environments** (service provider or enterprise scale).
+ Strong troubleshooting and root cause analysis skills.
+ Excellent communication and collaboration abilities.
**Preferred Qualifications**
+ Experience with **Device Management Platforms (TR-069, TR-369/USP protocols)** .
+ Familiarity with **OSS/BSS integration** and related inventory/service management tools.
+ Based in **California** or open to relocation (preferred).
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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