Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

WHAT'S THE JOB? 

 

Job Purpose:

The supervisor who will be the day-to-day liaison between the contract’s day of operation and the GTAA TSR. They will coordinate the movement of personnel in collaboration with the TSR’s to ensure and optimize efficient passenger processing and terminal flow. The salary for this position ranges from $40K-$42K. 

Main Duties and Responsibilities:

 

Ensure all OSRs are greeting members of the travelling public using the active offer other French terminology as required by the GTAASuccessfully complete all required training and coursesPerform the work in accordance with instructions and directions issued by theGTAAAct as a first point of contact for customer complaints/escalations and address as required.Have an acceptable technical knowledge to work with automated processesAlways greet passengers with “Hello bonjour”Ensure employees are Validating and confirming passengers need and right of entry/exit to/from controlled and restricted areasEnsure employees Validate acceptable travel documentation to enable passenger entry to certain areasAssist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosksControl the backflow of passengers into controlled/areasMonitor assigned area/zone to ensure the efficient and expeditious flow of passengersEstablish effective working relationships with other TSR’s and MO’s to ensure the availability of services consistent with passenger needsPrepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security, or operational issues/eventsMake recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengersConvey a professional and welcoming presence by interacting with employees, members of the traveling and general public while multi-taskingEnjoy meeting and working with people while having an outgoing and engaging personalityListen carefully and have patience with all passengers or visitors to PearsonBe proactive and assist passengers and guests by solving problems or directing them to the airline/stakeholder or information kiosk for assistanceTake direction and react quickly to changing prioritiesAchieve intermediate technology skills to be able to use specific airport equipment (hand scanner, cell phone, basic software programs)Maintain sharp observation skills along with awareness of surroundingsRead memos and communications before shift commencesPerform any additional duties assigned by managementEnsure stanchions in designated areas of the building as per approved layout. Each plan includes the number of stanchions, placement area, direction of flow, special class line and overflow plan.Ensures realigned or added stanchions when queues grow to maintain line managementEnsures clean stanchions to maintain serviceabilityAlways ensure care and control of any technology devices

 

Qualifications

WHO ARE WE LOOKING FOR? 

Successfully completed a minimum high school education or possess equivalent workrelated experience 3 years of customer service experienceAbility to use a handheld device to record dataBecomes a “I Am Toronto Pearson Ambassador”Possess clear, concise communication skills in English; French speaking an assetAbility to read, understand and provide guidance/instructions to othersAbility to realign stanchionsAbility to work individually or within a teamMinimum High School diploma or Grade 12 educationCustomer Service experience an assetHave a clear criminal recordMust be eligible to work in Canada.Physically capable of performing all duties as set out in the Job/Position specifically physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queuesSelf-motivated individual with a strong attention to detail.Excellent written & verbal communication and active listening skills.Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays.Must be willing to provide Criminal Record check upon request.Possession of a valid Restricted Area Identity Card (RAIC), and ability to apply for RAIC prior to starting employment.Successful completion of initial and recurrent company training is a pre-requisite for employmentEnsure sure that your cell phone device is workingEnsure sure that Language Line is availableEnsure sure that Lighthouse is availableEnsure sure that Zello is availableUtilize Lighthouse to complete Post Checklists once they have arrived at their post.Ensure post cleanliness, health, and safetyReport on any deficiency in kiosk/e-gate technologyQueue Management checks, if applicable. This will provide us with confirmation that the StanchionSetup was as per SOP/directive during the time they have attended.

Additional Information

WHAT'S IN IT FOR YOU?

Be part of an industry that's more important than ever!Employee Referral Program!Career advancement opportunities.Whereas other companies are downsizing, we are growing!Be #1 on day 1 by joining an industry leader.Salary: $40,000-$42,000 per year. Yearly pay increases 

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.


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