OS&D Coordinator **Hirschbach Motor Lines, Inc.** 1 Positions ID: job_20250729132055_G Posted On 07/29/2025 **Job Overview** The OS&D (Overages, Shortages, Damages) Coordinator is responsible for controlling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS&D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solution in accordance with customer expectations. **Schedule:** **Monday - Friday; 9am -6pm** **What you will be doing!** + Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure. + Communicating with the Claims Administrator for actual or potential cargo claims. + Creating and maintaining claim files for OS&D issues. + Entering claim information into the AS400. + Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day. + Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations. + Other duties as assigned by management. **Talent Requirements:** + Experience with MS Office Suite, including Word, Excel and PowerPoint + Excellent oral and written communications skills + Ability to get detailed information during a time of crisis + Ability to effectively prioritize functions continuously + Previous industry experience using AS400 is preferred **Perks & Benefits:** + Opportunity to earn bonus incentives! + Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections! + 120 hours of PTO on your first day! + 160 Work From Home Hours after 6 months of service + 401 (k) **About us!** Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers. Primary Contact 1722873707420 Katie Ruden Talent Acquisition Partner, Phone Phone Phone Fax katie.ruden@hirschbach.com Email True False True **Job Details** Categories Clerical/Office Administration Transportation Location Dubuque, IA Job Type Employee Full/Part Full Time Pay/Salary 0 - 0 Company ID 1072 Job REQ # job_20250729132055_GAU48R6GCGUQT9TH \# Positions 1 Start Date 20250729 End Date 20250924 Featured Job TH Ad TH Comments **Similar Jobs** Patient Care Coordinator Unified Therapy Services **Share this Job** Hirschbach Motor Lines, Inc. **About the Company** Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!