ORS SPECIALIST 1/2/3/4 Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5020823) Apply  ORS SPECIALIST 1/2/3/4 Salary $2,732.00 - $4,682.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number ORSSP1234-211139-072525CM Department LWC-Office of Unemployment Insurance Administration Opening Date 07/28/2025 Closing Date 8/2/2025 11:59 PM Central + Description + Benefits + Questions About this Job ORS Specialist 1/2/3/4 Office of Unemployment Insurance Division: UI/BAT Location: East Baton Rouge Parish Announcement: ORSSP1234-211139-072525CM Multiple vacancies will be filled from this job posting! Office of Unemployment Insurance: The Louisiana Workforce Commission (LWC) is seeking an ORS Specialist to join the Office of Unemployment Insurance. LWC administers the Unemployment Insurance (UI) program, which supports eligible workers during periods of involuntary unemployment. The program is governed by the Louisiana Employment Security Law and involves two main operational components: UI Tax Operations and UI Benefit Operations. AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES: •Communicating Effectively:The ability to relay information correctly and appropriately to connect people and ideals. •Driving Results: The ability to identify important goals and work to achieve them. •Making accurate Judgements:The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards. •Thinking Critically:The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion. Minimum Qualifications Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR Six years of full-time experience in any field; OR A bachelor’s degree. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be foundhere. Job Duties and Other Information Job Duties: + Receives inbound calls related to filing claims, filing weekly certifications, and claim status updates as they relate to Unemployment Insurance claims. + Examines correspondence received from claimants and employers as it relates to all claims. + Conducts fact-finding regarding potential issues on unemployment claims by making direct calls and corresponding with local offices, claimants, employers, and other interested parties. + Complies and submits timely reports on daily production; Completes missed production reports to include an explanation when Federal Compliance Measurements are not met. + Provides excellent customer service to our job seekers by answering their calls promptly, greeting the customer, and providing accurate information in reference to their unemployment claims. + Other duties as assigned Position-Specific Details: Appointment Type: This position may be filled as a Job Appointment (open to all qualified applicants); If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available. Career Progression: This position participates in a Career Progression Group (CPG). It may be filled as an ORS Specialist 1, 2, 3, or 4, at which the vacancy is filled and will be determined by the qualifications of the candidate selected. This position is an opportunity to advance within this job series. The actual starting salary depends on the education and experience of the selected applicant. Please click on the links below to learn more about each job level: ORS Specialist 1 (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=166550) ORS Specialist 2 ORS Specialist 3 (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=166570) ORS Specialist 4 How to Apply: No Civil Service test scoreis required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. All applicants selected for employment must submit to drug screening and a background check. Contact Information: For further information about this vacancy, contact: Connie Muse CMuse2@lwc.la.gov The Louisiana Workforce Commission is an equal employment opportunity employer and SAMEagency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities. TDD# 800-259-5154. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 Do you have call center experience? + Yes + No 02 Are you familiar with Unemployment Insurance? + Yes + No 03 CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas. + 1= I have no experience and/or am uncomfortable communicating effectively + 2= I have limited experience or require assistance to communicate effectively + 3= I can communicate effectively + 4= I can communicate effectively and help others improve their communication 04 CE: Explain your rating by providing specific and relevant examples in the box below. 05 DR: Rate your ability to drive results based on our definition: The ability to identify important goals and work to achieve them. + 1= I have no experience and/or am uncomfortable driving results + 2= I have limited experience or require assistance to drive results + 3= I can drive results + 4= I can drive results and help others improve their ability to drive results 06 DR: Explain your rating by providing specific and relevant examples in the box below. 07 MAJ: Rate your ability to make accurate judgments based on our definition: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards. + 1= I have no experience and/or am uncomfortable making accurate judgments + 2= I have limited experience or require assistance to make accurate judgments + 3= I can make accurate judgments + 4= I can make accurate judgments and help others improve their ability to make accurate judgments 08 MAJ: Explain your rating by providing specific and relevant examples in the box below. Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email