Location: Barcelona
The O2C Capability Development senior expert reports to the O2C Transformation & Capability Development Lead and is responsible for building, developing, and maintaining the Order to Cash Academy. This role plays a critical part in expanding operational and strategic knowledge across Sanofi's O2C organization and partner functions. The position focuses on designing comprehensive learning programs, developing training materials, and ensuring continuous capability enhancement across the full Order to Cash scope (Customer Invoice to Cash and Order to Serve processes). Working closely with subject matter experts, key-users, operational teams, and key stakeholders, this role ensures that O2C capabilities are systematically developed and sustained to support the organization's transformation journey.
Key Responsibilities: O2C Academy Development & Management
Design, build, and maintain the Order to Cash Academy as a comprehensive knowledge and learning hub
Develop curriculum and learning paths for different roles and levels within O2C organization
Create and maintain a library of training materials, process documentation, and knowledge resources
Establish academy governance, standards, and quality assurance processes
Define and track academy KPIs and measure learning effectiveness
Continuously evolve academy offerings based on business needs and feedback
Manage academy platforms, tools, and technology solutions
Training Program Design & Delivery
Design and deliver comprehensive onboarding programs for new O2C team members
Develop role-specific training programs for all O2C processes (Credit Management, Collections, Cash Application, AR Closing, Customer Master Data, Pricing, Claims & Disputes, Order Management)
Create training materials including presentations, e-learning modules, job aids, and process guides
Coordinate and deliver training sessions (virtual and in-person) across global hubs
Develop train-the-trainer programs to build internal training capacity
Support transition and deployment activities with targeted training interventions
Ensure training alignment with BOOM methodology and Business Operations standards
Capability Assessment & Development Planning
Develop capability development roadmaps aligned with transformation objectives
Design upskilling and reskilling programs to address identified gaps
Knowledge Management & Documentation
Coordinate knowledge management framework for O2C processes
Develop best practice repositories and lessons learned databases
Ensure documentation is accessible, current, and user-friendly
Implement knowledge sharing mechanisms (communities of practice, forums, event)
Stakeholder Engagement & Partnership
Partner with O2C operational teams, retained organizations, and hubs to understand capability needs
Collaborate with subject matter experts to develop accurate and relevant content
Build relationships with partner functions to ensure cross-functional awareness
Engage with Business Operations learning teams to leverage enterprise resources
Work with external training providers and vendors as needed
Gather feedback from learners and stakeholders to continuously improve offerings
Change Ambassador Network Support
Support the development and maintenance of K-users and change ambassadors network in partnership with GPLs and BSO teams
Provide training and resources to change ambassadors
Coordinate knowledge sharing sessions and community events
Enable peer-to-peer learning and collaboration across the network
Performance Tracking & Reporting
Track training completion rates, attendance, and learner satisfaction
Measure learning effectiveness through assessments and competency evaluations
Report on capability development progress to O2C Transformation & Capability Development Lead
Analyze training data to identify trends and improvement opportunities
Maintain training records and compliance documentation
Experience:
A minimum of 5-7 years of experience in Learning & Development, Training, or Capability Development roles
Experience in Pharmaceutical Industry, GBS/Shared Services, or Finance Operations environment preferred
Proven track record in designing and delivering training programs at scale
Experience building learning academies or centers of excellence would be an advantage
Strong Knowledge of Order to Cash, Finance, or Business Operations processes is highly desirable
Required skills & competencies:Strong instructional design and adult learning principles expertise
Excellent content development skills (presentations, e-learning, documentation)
Experience with Learning Management Systems (LMS) and e-learning authoring tools
Project management skills to manage multiple training initiatives simultaneously
Strong facilitation and presentation skills for diverse audiences
Ability to translate complex processes into clear, accessible learning materials
Stakeholder management and collaboration skills across matrix organization
Analytical skills to assess capability gaps and measure training effectiveness
Creative problem-solving and innovation in learning approaches
Strong organizational skills and attention to detail
Excellent communication skills – written and oral
Ability to work independently and as part of a team
Adaptability and flexibility in fast-paced transformation environment
Education:Bachelor's or Master's degree in Education, Instructional Design, Business Administration, or related field
Certification in Training & Development, Instructional Design, or Learning & Development (e.g., CPTD, ATD) would be preferable
Certification in e-learning tools (Articulate, Captivate, etc.) would be an advantage
Knowledge of BOOM methodology, Lean, or Six Sigma would be beneficial
Languages: Fluent in English
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