Job Description

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·         Ensures the delivery of brand promise and provides exceptional guest service at all times.

·         Provides excellent service to internal customers in other departments as appropriate.

·         Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

·         Maintains positive guest and colleague interactions with good working relationships.

·         Establishes a rapport with guests maintaining good customer relationships.

·         Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.