**Description:** We are looking for a guest-focused **Order Taker – In Room Dining Service** to support the opening of Hyatt Place AlUla. Hyatt Place AlUla represents a significant milestone in Hyatt’s expansion across the region and will feature 215 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers. **Your Role** As the Order Taker – In Room Dining Service, you’ll be responsible for handling guest room dining orders accurately and efficiently, ensuring exceptional service, effective communication, and a seamless in-room dining experience. **Key Responsibilities** · Receive and process in-room dining orders via telephone and other approved communication channels · Provide guests with detailed information about menu items, promotions, and dining options · Accurately enter orders into the point-of-sale system and ensure all guest requests are properly recorded · Coordinate with kitchen and service teams to ensure timely preparation and delivery of orders · Monitor order status and follow up to ensure service standards and delivery times are achieved · Handle guest inquiries, special requests, and dietary requirements professionally and efficiently · Maintain accurate records of orders, transactions, and guest preferences · Assist in resolving guest concerns and escalate issues when necessary · Ensure compliance with hotel service standards, operational procedures, and hygiene requirements · Support pre-opening in-room dining preparations and operational readiness **Qualifications:** **Qualifications** · Previous experience in food and beverage service, in-room dining, call center, or hospitality operations is preferred · Strong customer service and telephone communication skills · Good knowledge of food and beverage operations and service standards · Ability to multitask and manage multiple orders in a fast-paced environment · Strong attention to detail and accuracy · Good organizational and coordination skills · Positive attitude and professional demeanor · Excellent English communication skills **Primary Location:** Saudi Arabia **Organization:** Hyatt Place Al Ula **Job Level:** Full-time **Job:** Room Service **Req ID:** SAU000488 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.