Duties and responsibilities related to the Order Taker role:

Answer all incoming calls to the Room Service department promptly, within three rings, using professional and courteous hotel-standard phraseology.Accurately record guest orders, ensuring to confirm the guest's name, room number, and all specific requests.Listen attentively for and clarify any dietary restrictions, allergies, or special preparations, communicating them clearly.Repeat the entire order back to the guest for verification to ensure accuracy before ending the call.Maintain a complete and in-depth knowledge of the entire In-Room Dining menu, including ingredients, preparation methods, portion sizes, and beverage pairings.Confidently provide recommendations and answer any questions guests may have about the menu offerings.Proactively upsell daily specials, promotional items, desserts, and beverages to enhance the guest's dining experience and increase departmental revenue.Stay informed about items that are out of stock to provide guests with alternative suggestions.Accurately and efficiently enter guest orders into the Point of Sale (POS) system, ensuring all special instructions are clearly noted for the kitchen and delivery teams.Act as the central communication link between the guest, the culinary team, and the service staff to ensure a seamless and timely delivery.Coordinate the timing of order delivery, ensuring it aligns with kitchen preparation times and the availability of the service staff.Monitor the progress of all orders and proactively follow up on any delays, keeping the guest informed as necessary.Ensure all charges are correctly posted to the corresponding guest room folio for accurate billing.Handle guest inquiries regarding their bill and resolve any discrepancies in a professional manner.Assist in preparing daily sales reports and other administrative tasks as required by the In-Room Dining Manager.Coordinate with service staff for the timely retrieval of trays and trolleys from guest corridors to maintain hallway cleanliness and safety.Maintain a clean, organized, and professional workspace at all times.

Duties and responsibilities related to the Order Taker role:

Answer all incoming calls to the Room Service department promptly, within three rings, using professional and courteous hotel-standard phraseology.Accurately record guest orders, ensuring to confirm the guest's name, room number, and all specific requests.Listen attentively for and clarify any dietary restrictions, allergies, or special preparations, communicating them clearly.Repeat the entire order back to the guest for verification to ensure accuracy before ending the call.Maintain a complete and in-depth knowledge of the entire In-Room Dining menu, including ingredients, preparation methods, portion sizes, and beverage pairings.Confidently provide recommendations and answer any questions guests may have about the menu offerings.Proactively upsell daily specials, promotional items, desserts, and beverages to enhance the guest's dining experience and increase departmental revenue.Stay informed about items that are out of stock to provide guests with alternative suggestions.Accurately and efficiently enter guest orders into the Point of Sale (POS) system, ensuring all special instructions are clearly noted for the kitchen and delivery teams.Act as the central communication link between the guest, the culinary team, and the service staff to ensure a seamless and timely delivery.Coordinate the timing of order delivery, ensuring it aligns with kitchen preparation times and the availability of the service staff.Monitor the progress of all orders and proactively follow up on any delays, keeping the guest informed as necessary.Ensure all charges are correctly posted to the corresponding guest room folio for accurate billing.Handle guest inquiries regarding their bill and resolve any discrepancies in a professional manner.Assist in preparing daily sales reports and other administrative tasks as required by the In-Room Dining Manager.Coordinate with service staff for the timely retrieval of trays and trolleys from guest corridors to maintain hallway cleanliness and safety.Maintain a clean, organized, and professional workspace at all times.Ideally with a relevant degree or diploma in Hospitality or Tourism managementMinimum 2 years work experience in hotel operationsGood customer service, communications and interpersonal skills are a mustIdeally with a relevant degree or diploma in Hospitality or Tourism managementMinimum 2 years work experience in hotel operationsGood customer service, communications and interpersonal skills are a must