At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Opportunity
You will contribute to this role by forming part of the Supply Chain Team and will report directly to the Operations Lead. You will be responsible for working with Roche customers to improve Customer Service and to build a relationship with the customer. You will also be responsible to identify and deliver on opportunities to extract value from both Roche and the Customer’s supply chain – enhancing both businesses.
In your daily tasks you will ensure completeness and accuracy of documentation for the export market by coordinating shipments, preparing documentation, managing relationships with freight forwarders and customs brokers, and resolving any issues that arise during the process.

Main responsibilities
- Ensure complete tracking of customer orders, from order receipt to delivery, ensuring compliance with customer needs and deadlines.
- Organize and supervise delivery operations, optimizing routes and transportation modes to minimize delays and costs.
- Prepare and manage all necessary customer documentation (invoices, certificates, proof of delivery etc.), ensuring compliance with local and international regulations.
- Monitor customers’ stock levels, anticipate needs, and manage supplies to avoid stockouts. 
- Analyze the customer journey and propose improvements to optimize customer satisfaction, particularly in terms of delivery times, communication, and problem resolution.
- Identify opportunities to reduce logistics costs (transportation, handling, etc.) and lead times  and implement solutions to improve efficiency. Prepare and present regular reports on supply chain performance, costs, and key performance indicators (KPIs).
- Maintain good relationships with business partners.
- Monitor continuously supply chain and customer experience best practices and propose innovations based on a good understanding of customer needs and the ability to improve their experience.
 

Who you are
Required Experience and Qualifications
- 5 year experience in supply chain management, ideally in Central Africa. 
- Master degree (4-5 years of higher education) in logistics, supply chain, management, or a relevant field.
- Fluent in English and French

Skills and competencies
- Proficiency in logistics processes, inventory management, transportation, and commercial documentation, ability to analyze data, identify problems, and propose improvement solutions.

- Rigor, organizational skills, and the ability to handle multiple tasks simultaneously.
- Ability to work independently and take initiative.
- Proactivity and constantly seek improvements and propose solutions
- Constant focus on customer satisfaction.
- Ability to face challenges and unexpected events. 

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.