**Penn Waste Inc, in Manchester PA** is looking for an Order Processing & Sales Support Specialist, Responsible for ensuring accurate and timely data entry, providing comprehensive support to the sales team, and generating essential reports that support informed decision-making. This role is also accountable for delivering exceptional customer service to internal departments and customers. This is a 100% in-office position, requiring strong collaboration, attention to detail, and consistent communication. Key Responsibilities: + Order Processing + Accurately process and enter customer orders in the system in a timely manner. + Verify pricing, service details, and customer information prior to entry. + Enter work orders and coordinate with operations, billing, and dispatch teams to ensure accurate fulfillment. + Monitor order status and proactively address discrepancies or delays. + Data Reporting & Analysis + Generate daily, weekly, and monthly reports for sales, operations, and leadership teams. + Analyze trends, identify gaps or opportunities, and provide data-driven insights. Maintain accurate databases and ensure reporting integrity. + Sales Support + Provide administrative and operational support to the sales team. + Prepare quotes, proposals, and service agreements as needed + Assist with customer follow-ups, and CRM updates. + Coordinate onboarding of new accounts and ensure smooth transitions. + Customer Service + Serve as a point of contact for customer inquiries. + Resolve customer issues promptly and professionally. + Provide service, and account information as needed. Maintain positive relationships with internal team and customers through proactive communication. Qualifications: + High school diploma required; associate’s or bachelor’s degree preferred. + Experience in customer service, or sales support (industry experience a plus). + Strong computer skills, including CRM systems, Excel, and reporting tools. + Excellent communication, organizational, and problem-solving skills. + Ability to multitask in a fast-paced environment with strong attention to detail. + Core Competencies + Customer-focused + Detail-oriented + Strong analytical skills + Effective communicator + Team player **What you’ll get from us:** + Competitive Compensation + 401(K) with company match; let us help you save for your future + Healthcare; Medical, Dental, Vision + Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund + Insurance: Life, Short Term/Long Term Disability Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.