Description Order Management Supervisor / Customer Operations Supervisor Fort Worth, TX – Full-Time Direct Hire Lead the charge in a thriving Fort Worth company where your leadership turns orders into happy customers and keeps the business humming! We're hiring a motivated Order Management Supervisor to guide our customer operations team in a fast-moving distribution world. Your Impact: Lead and grow a strong team: hire, train, coach, set goals, give feedback, manage performance, and build a customer-first vibe that hits every KPI. Run the full order-to-cash process: handle order entry, fulfillment, invoicing, 3PL logistics coordination, returns/RMAs, credits, claims, and international orders with precision. Drive better every day: update SOPs, lead continuous improvement, ensure audit readiness, and partner with Finance, IT, Logistics, and Quality to solve issues quickly. Use reporting and system expertise to spot trends, forecast demand, and streamline operations for maximum efficiency. You Bring: 3–5+ years supervising customer service or operations teams, with strong order management and wholesale/distributor experience. Positive leadership style: great communicator, detail-oriented problem-solver who builds relationships and prioritizes customers. High school diploma required; degree preferred. Why Join? Direct hire, competitive salary, excellent benefits, and real career growth in a supportive, expanding company. Your work will directly shape customer success—make a difference here! Knowledge of ERP, EDI, CRM, or reporting tools Email Joe.Faradie at roberthalf com - this is the best way to apply Requirements • Strong communication skills with attention to detail and problem-solving abilities. • High school diploma required; a bachelor's degree is preferred. • Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .