We are looking for an **Order Management Specialist** to join our dynamic team. This is an exciting opportunity to build a career in a fast-paced and meaningful industry. You will play a critical role in ensuring seamless order processing and an exceptional customer experience. **Your role:** + Accurate and timely order entry in SAP + Coordination of the end-to-end order delivery process + Close cooperation with stakeholders (Key Account Managers, Customer Fulfillment Managers, Demand Planners, Warehouse team, Carriers, Accounting) + Investigation and resolution of customers’ queries + Maintenance of strong relationships with our customers + Participation in process improvement projects **Our benefits:** + Annual bonus based on performance achieved  + Private medical care with the option to extend it to family members  + Benefit System cards  + Discount for Philips’ products  + Wide variety of training & learning opportunities + Promotion of a healthy lifestyle in the office + Employee Assistance Program **You're the right fit if:** + You have a bachelor’s degree or vocational (MBO) degree with relevant work experience + You speak and write fluently in French + Your English is at a B2 Level + MS Office, especially Excel, isn’t a new tool for you + You have strong customer service orientation and problem-solving skills + You have good communication skills, cultural awareness, and you are proactive + Previous experience within Order Management/ Customer Service would be a plus + Knowledge of logistics/supply chain is nice to have + Knowledge of SAP and/or equivalent ERP systems would be beneficial **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. \#LI-EU \#LI-OFFICE