AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: Associate, Order Management

Location: Frankfurt (Germany) or Cambridge (UK)

Employment Type: Contract 9 months

The job

As part of the Commercial Operations Team, the Order Management Associate will ensure the administrative aspect of the order processing. This position focuses heavily on having an eye for detail and on being able to provide prompt and accurate responses to customer inquiries.

Responsibilities

Consistently inputting and updating information to ensure accuracy of customer records.Process and fulfill orders in our transactional systems.Partnering with internal customers to ensure information is collected correctly for order processing including matching Quote, PO, and other agreements.Assist and satisfy internal and external customers professionally in a friendly, collaborative and concise manner by providing the required information.Escalate partner/customer problems, issues, and concerns to most appropriate person when necessary.Follow-up in a timely, accurate and proactive manner on open issues, tasks, activities, and unresolved items.

Skills & Qualifications

Ideal Skills

Proficient in use of Microsoft Office products (Outlook, Word, Excel) requiredExperience with CRM System SalesForce. ORACLE knowledge a plusDetail-oriented with the aptitude to manage multiple tasksStrong analytical, troubleshooting, and problem-solving abilitiesExcellent verbal and written communication skills

Desired skills

Ability to adapt to changing environment without sacrificing customer satisfaction or qualityStrong organization skillsExcellent verbal and written communication skillsTeam player with a positive attitudeGerman fluency is a plus

Finance at AVEVA

Our team of almost 500 Finance professionals are central to AVEVA’s £1bn+ business. We cover everything from procurement and FP&A to sales forecasting and internal risk management, and we’re playing a leading role in our company’s transition to a subscription-based business model.

AVEVA is laying the groundwork for serious, sustainable growth, meaning there’s a lot for the team to do – and a lot of interesting opportunities. We’ve got a skilled and well-staffed team, strong leadership with a clear vision, and a big role to play in the business’s transformation: it’s a great time to be joining us!

Find out more: https://www.aveva.com/en/about/careers/

UK Benefits include:  

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.