JOB TITLE: ORDER MANAGEMENT - Backffice ENGLISH LEVEL REQUIRED: B2 LOCATION: SANTIAGO - ON SITE SCHEDULE: MON TO FRI 9:00 AM - 6:00 PM / 10:00 AM -7:00 PM DURING DLS TRAINING: 9:00 AM -6:00 PM GENERAL DESCRIPTION OF THE JOB: This role is vital in ensuring the accurate and efficient processing of Service Orders/Bridge Orders along with maintaining strong communication with internal teams and Sales Reps. Evaluate error messages and correct them using a computer system. Process Service Orders/Orders according to department guidelines and policies. JOB REQUIREMENTS + Required: + Excellent verbal and written communication skills + Organized with strong attention to detail + Previous experience working with Oracle system + Ability to make decisions and exercise judgment + Ability to work in a team environment + Ability to handle multiple tasks Preferred: + Order Processing experience + 3-6 months General Office experience RESPONSIBILITIES / ESSENTIAL FUNCTIONS: Perform standard account setup and order entry functions + Create and maintain account information + Enter, correct, and process orders + Enter Bridge Orders in the Oracle system + Evaluate error messages and take corrective action + Maintain necessary data documentation + Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry + Accurately enter all Service Orders/Bridge Orders into the ERP system + Review order documentation for clarity, completeness, and consistency with established part records + Review customer order product revision levels and initiate Change Orders + Prepare documents to communicate customer order needs + Modify existing orders as per customer requests and coordinate with production centers to assess schedule changes. + Update internal documents to reflect required changes and communicate them to the production team + Manage email and phone communications effectively Team participation and responsibilities + Communicate openly with team members, provide feedback, and instill cooperation and trust + Participate in the team’s sense of vision, mission, and common purpose + Demonstrate a commitment to the team’s roles, tasks, and responsibilities and leverage the skills, talents, and creativity of all team members + Contribute to the team’s goal of continuous improvement, anticipating and adapting to change + Provide recommendations for process improvement