📦 Order Management Specialist | Turners Falls, MA Join a Mission-Driven Team Where Precision Meets Purpose Are you a highly organized professional with a passion for accuracy and customer service? Step into a key role at a growing non-profit organization where your work directly supports meaningful initiatives. As an Order Management Specialist, you’ll be the backbone of our order processing and fulfillment operations—ensuring every detail is handled with care and efficiency. 💼 What You’ll Be Doing: + Ensure sales orders align with contract terms and pricing. + Verify invoices for completeness and accuracy across buyer/seller and financial details. + Collaborate with AR Staff Accountant to build fulfillment calendars for advertised programs. + Complete order management and fulfillment for service contracts within 24 work hours. + Process retail orders and invoices within 24 hours of receipt. + Monitor book order emails and phone lines, processing orders within 2 hours. + Post invoices after shipment to recognize revenue. + Manage reseller orders and portals (e.g., Amazon, Ingram) and respond promptly. + Communicate clearly with resellers and internal teams. + Respond to customer inquiries within 24 hours, ensuring top-tier service. + Prepare and process refunds, replacements, and credits per policy. + Monitor and adjust inventory levels in NetSuite. + Run monthly Cost of Goods and related reports. + Coordinate with shipping/storage partners to resolve issues and fulfill orders. 🧠 What You Bring: + 2+ years of experience in finance, accounting, or order management. + Associate’s degree in accounting or related field preferred. + Proficiency in NetSuite (or ability to become proficient within 60 days). + Completion of SuiteFoundation certification within 180 days. + Strong skills in Excel, MS Word, Google Suite; Salesforce experience is a plus. + Excellent written communication and a growth mindset. + High accountability and ability to apply feedback effectively. + Detail-oriented, organized, and customer-focused. 🎁 Perks & Benefits: + Be part of a collaborative, open-suite environment that values teamwork. + Join a mission-driven non-profit with room for growth and impact. + Monday–Friday schedule: 8:00am–4:30pm with a 30-minute unpaid lunch. + Work alongside passionate professionals in a supportive culture. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Turners Falls,MA. Application Deadline This position is anticipated to close on Oct 15, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.