At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.  

Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Associate. We need an enthusiastic individual who can listen to customer service-related issues and offer solutions to our Commercial Sales Offices.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! 

Family building benefits include fertility coverage and adoption/surrogacy assistance. 

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.  

Paid time off, including in support of volunteer and parental leave needs.    

Educational and training opportunities through company programs along with tuition assistance and student debt support.  

Learn more about our benefits here!

Where is the work:

On-site (5 days) in Columbia, SC. 

What you will do: 

Develop and maintain positive working relationships with Commercial Sales Offices nationwide

Process customer orders and manage them throughout their lifecycle

Answer incoming inquiries from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries

Research and resolve any customer issues

Work cross-functionally with sales offices, product management, factories, logistics, and shipping to meet customer requirements

Proactively keep current on product knowledge and customer service standard work

Use problem solving skills to improve processes

What you will bring:

Associate’s Degree or Bachelor’s Degree preferred.

1-3 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment.

Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)

Must have excellent verbal, written, and interpersonal communication skills

Must show the ability to handle difficult situations while remaining professional and courteous

Must demonstrate the ability to build strategic relationships across functions of an organization

Must exhibit the ability to identify process improvement opportunities and take initiative to implement them

Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning

Compensation: 

Base Pay Range: $63,000 - $83,000

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. 

Equal Employment Opportunity: 

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

 ***This role is safety sensitive***